FREQUENTLY ASKED QUESTIONS
Yes. Photos on our site show the actual products we stock, from kettles to grinders to roasted beans.
Colours in wood and metal pieces can vary slightly since each one is finished by hand.
We email your invoice as soon as your order is placed, so check the inbox linked to your account first.
If you can't find it, sign in to your account and open your order history, or email us at info@example.co.za and we will send a copy.
Email us at info@example.co.za within fourteen days of delivery and tell us what you'd like to return.
Send items back in their original packaging, unused. Beans and ground coffee can't be returned once opened, since they can't be resold. We will confirm your refund once the parcel reaches us in Cape Town.
Most of our machines and grinders are restocked within a few weeks, depending on the supplier.
Beans are roasted to order, so they come back in stock as soon as the next roast is ready.
We deliver anywhere in South Africa through our courier partners, with most orders arriving within two to five working days.
Cape Town customers can also collect from our roastery. Just let us know at checkout and we will have your order ready for you.
