FREQUENTLY ASKED QUESTIONS
Yes, as close as we can make it. Our hampers are packed by hand, so a treat or ribbon may differ slightly.
If an item is out of stock, we swap it for something of the same value and tell you first. Photos are taken in our own shop.
Your receipt is emailed to you as soon as your order is paid. Check your spam folder if you cannot see it.
You can also log in to your account and open your orders page. Still stuck? Send us a WhatsApp on 082 555 0151 and we will resend it.
Tell us within seven days of delivery. Send an email to info@example.co.za or a WhatsApp on 082 555 0151 with your order number.
Items must be unused and in their original wrapping. We will arrange a courier or you can drop it at 16 Old Main Road, Pinetown. Refunds go back to your card within five working days. Perishable treats and personalised items cannot be returned.
Yes, we restock most gift sets and hampers. Popular items sell out fast before Christmas, so we reorder from our makers as soon as we can.
Some handmade pieces are one-off. Call us on 031 555 0151 and we will tell you what is coming back.
We deliver across South Africa. Orders to Durban, Pinetown and the surrounding areas usually arrive within two working days. Courier deliveries to other cities take three to five working days.
You can also collect from our shop at 16 Old Main Road, Pinetown. Send us a WhatsApp on 082 555 0151 if you need a gift sent to someone else with a card.
