FREQUENTLY ASKED QUESTIONS
Very close, but not identical. Each piece is made by hand, so beads, weave and glaze can vary a little from the photo. That is part of the charm.
If you want a specific piece, message us on WhatsApp on 082 555 0138 and we will send you a photo of the exact item.
Your receipt is emailed to you as soon as your payment goes through. Check your inbox and your spam folder too.
You can also log in to your account and open Orders to download it. If you cannot find it, email info@example.co.za with your order number and we will resend it.
You can return an item within 7 days of receiving it, as long as it is unused and in its original packaging. Email info@example.co.za or WhatsApp 082 555 0138 with your order number.
We will arrange collection or a drop-off at our Church Street shop in Pietermaritzburg. Refunds go back to your original payment method within 5 working days. Handmade pieces made to order cannot be returned unless they arrive damaged.
Yes, most of our pieces are made in small batches, so we restock when the maker has time. Sold out items can be reserved on request.
Message us on WhatsApp at 082 555 0138 or email info@example.co.za and we will tell you when it is back.
We deliver anywhere in South Africa using courier services. Orders from Pietermaritzburg usually arrive within two working days, and other main centres take three to five days.
We also ship to Namibia and Botswana on request. Delivery is free on orders over R1,500 in South Africa, and smaller orders pay a flat courier fee at checkout.
