{"id":3329,"date":"2024-02-18T11:10:37","date_gmt":"2024-02-18T11:10:37","guid":{"rendered":"https:\/\/thepixelcurve.com\/edubin\/lp\/?page_id=17"},"modified":"2026-10-22T19:45:38","modified_gmt":"2026-10-22T19:45:38","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>This policy covers every course and workbook bought from Boekrak Learning.<\/b><\/p>\n\n\n\n<h3>Overview<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our refund policy lasts 14 days. If 14 days have passed since you enrolled, we can\u2019t offer you a full refund or a move to another course.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a refund, you must have completed less than a quarter of the course. Your account must also still be active and in good standing with us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some items cannot be refunded. Once a printed workbook has been posted to you or a certificate has been issued, we cannot take it back. We also do not refund live workshop seats within two days of the start date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional non-refundable items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift vouchers<\/li>\n<li>Downloaded workbooks and templates<\/li>\n<li>Free courses, which cost nothing to join<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To complete your request, we need your order number or proof of payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not ask your lecturer to process a refund. Send it to our support team instead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than a quarter of the lessons have been completed.<\/li>\n<li>A printed workbook has been opened and written in.<\/li>\n<li>The course was bought as part of a bundle with a discount.<\/li>\n<li>The request is made more than 14 days after enrolment.<\/li>\n<\/ul>\n\n\n\n<h2>Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your request is received and checked, we will send you an email to confirm. We will also tell you if your refund is approved or declined.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are approved, your refund will be processed and paid back to your card or the original method of payment within 7 to 10 working days.<\/p>\n\n\n\n<b>Late or missing refunds<\/b>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then contact your card provider, as it may take some time before the refund shows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve done all of this and you still have not received your refund, please contact us at info@example.co.za.<\/p>\n\n\n\n<b>Sale items<\/b>\n\n\n\n<p class=\"wp-block-paragraph\">Only full priced courses may be refunded. Courses bought on special cannot be refunded.<\/p>\n\n\n\n<h2>Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only swap a course if it was bought by mistake or does not work for you. Send us an email at info@example.co.za, or visit us at 14 Dorp Street, Stellenbosch, 7600.<\/p>\n\n\n\n<h2>Gifts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a course was bought as a gift and sent directly to you, you\u2019ll receive a credit for its value. Once the request is approved, a voucher will be emailed to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the course wasn\u2019t marked as a gift, or the buyer asked for the receipt to be sent to themselves, we will send the refund to the buyer and they will know about your request.<\/p>\n\n\n\n<h2>Returning workbooks<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To return a printed workbook, you can post or drop it off at: 14 Dorp Street, Stellenbosch, 7600.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying your own postage when returning a workbook. Postage is non-refundable. If you receive a refund, the cost of return postage will be deducted from it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it takes for a replacement workbook to reach you may vary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more expensive items, you may want to use a trackable courier service. We can\u2019t guarantee that your returned parcel will reach us.<\/p>\n\n\n\n<h2>Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at info@example.co.za or call 021 555 0222 for questions about refunds.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This policy covers every course and workbook bought from Boekrak Learning. Overview Our refund policy lasts 14 days. If 14 days have passed since you enrolled, we can\u2019t offer you a full refund or a move to another course. To be eligible for a refund, you must have completed less than a quarter of the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_canonical_url":"","rank_math_focus_keyword":"","rank_math_robots":"","rank_math_advanced_robots":"","rank_math_primary_category":"","rank_math_pillar_content":"","rank_math_og_title":"","rank_math_og_description":"","rank_math_og_image":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_twitter_image":"","rank_math_twitter_card_type":"","rank_math_breadcrumb_title":"","rank_math_snippet_name":"","rank_math_snippet_desc":"","rank_math_snippet_type":"","rank_math_schema_Article":"","rank_math_schema_Product":"","rank_math_schema_LocalBusiness":"","rank_math_schema_FAQPage":"","rank_math_schema_HowTo":"","rank_math_gtin_code":""},"class_list":["post-3329","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/pages\/3329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/comments?post=3329"}],"version-history":[{"count":1,"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/pages\/3329\/revisions"}],"predecessor-version":[{"id":20074,"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/pages\/3329\/revisions\/20074"}],"wp:attachment":[{"href":"https:\/\/live.allanuxweb.com\/education\/classic-lms\/wp-json\/wp\/v2\/media?parent=3329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}