{"id":1098,"date":"2024-01-09T14:09:03","date_gmt":"2024-01-09T14:09:03","guid":{"rendered":"https:\/\/thepixelcurve.com\/edubin\/lp\/?p=1098"},"modified":"2026-10-22T22:30:48","modified_gmt":"2026-10-22T20:30:48","slug":"how-one-call-centre-cut-complaints-in-six-months","status":"publish","type":"post","link":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/how-one-call-centre-cut-complaints-in-six-months\/","title":{"rendered":"How One Call Centre Cut Complaints in Six Months"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1098\" class=\"elementor elementor-1098\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc562f e-con-full e-flex e-con e-parent\" data-id=\"bfc562f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ed5e29d e-con-full e-flex e-con e-child\" data-id=\"ed5e29d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60171d0 elementor-widget elementor-widget-text-editor\" data-id=\"60171d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tTraining only pays off when the team&#8217;s results change. Many companies in Johannesburg book a course, tick the box and see nothing new on the floor. We have seen that happen often.\n\nThe fix starts before the course. Agree on one result you want to improve.\n<blockquote class=\"wp-block-quote\">Measure something before the course and again three months later.\n\n<cite>Sipho Ndlovu<\/cite><\/blockquote>\nAsk managers to follow up each week. A short chat about what was tried keeps the learning alive. Celebrate small wins so staff see that the effort counts.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89124e4 e-con-full e-flex e-con e-child\" data-id=\"89124e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-13f9db8 e-con-full e-flex e-con e-child\" data-id=\"13f9db8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1fdfe2 elementor-widget elementor-widget-image\" data-id=\"e1fdfe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-south-african-woman-facilitator-holding-an-open-wo-214ef-768x432.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-1072\" alt=\"South African woman facilitator holding an open workbook and pen beside a whiteboard covered in blurred workshop sticky\" srcset=\"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-south-african-woman-facilitator-holding-an-open-wo-214ef-768x432.jpeg 768w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-south-african-woman-facilitator-holding-an-open-wo-214ef-300x169.jpeg 300w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-south-african-woman-facilitator-holding-an-open-wo-214ef-1024x576.jpeg 1024w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-south-african-woman-facilitator-holding-an-open-wo-214ef-600x338.jpeg 600w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-south-african-woman-facilitator-holding-an-open-wo-214ef.jpeg 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94a5365 e-con-full e-flex e-con e-child\" data-id=\"94a5365\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5143ecf elementor-widget elementor-widget-image\" data-id=\"5143ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-corporate-training-table-set-up-with-plain-program-2166f-1024x576.jpeg\" class=\"attachment-large size-large wp-image-1073\" alt=\"Corporate training table set up with plain programme workbooks, notepads, pens, sticky notes and coffee cups before a wo\" srcset=\"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-corporate-training-table-set-up-with-plain-program-2166f-1024x576.jpeg 1024w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-corporate-training-table-set-up-with-plain-program-2166f-300x169.jpeg 300w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-corporate-training-table-set-up-with-plain-program-2166f-768x432.jpeg 768w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-corporate-training-table-set-up-with-plain-program-2166f-600x338.jpeg 600w, https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-content\/uploads\/2024\/01\/kantoorkuns-training-corporate-training-table-set-up-with-plain-program-2166f.jpeg 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-550d9f2 e-con-full e-flex e-con e-child\" data-id=\"550d9f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e21e4 elementor-widget elementor-widget-text-editor\" data-id=\"a7e21e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"wp-block-heading\">Set one clear goal<\/h4>\n\n<p>Pick a single result, like fewer customer complaints or faster quotes. Write it down and share it with the team. People learn better when they know why the training matters to their daily work.<\/p>\n\n<h4 class=\"wp-block-heading\">Follow up after the course<\/h4>\n\n<p>Book a short check-in two weeks after training ends. Ask what was tried, what worked and where people got stuck. Managers who do this see far better results from the same course.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Training only pays off when the team&#8217;s results change. Many companies in Johannesburg book a course, tick the box and see nothing new on the floor. We have seen that happen often. The fix starts before the course. Agree on one result you want to improve. Measure something before the course and again three months&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1117,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_canonical_url":"","rank_math_focus_keyword":"","rank_math_robots":"","rank_math_advanced_robots":"","rank_math_primary_category":"","rank_math_pillar_content":"","rank_math_og_title":"","rank_math_og_description":"","rank_math_og_image":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_twitter_image":"","rank_math_twitter_card_type":"","rank_math_breadcrumb_title":"","rank_math_snippet_name":"","rank_math_snippet_desc":"","rank_math_snippet_type":"","rank_math_schema_Article":"","rank_math_schema_Product":"","rank_math_schema_LocalBusiness":"","rank_math_schema_FAQPage":"","rank_math_schema_HowTo":"","rank_math_gtin_code":""},"categories":[18],"tags":[21,22,30,23,27],"class_list":["post-1098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workplace-skills","tag-b-bbee","tag-managers","tag-microsoft-365","tag-nqf-credits","tag-seta"],"_links":{"self":[{"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/posts\/1098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/comments?post=1098"}],"version-history":[{"count":3,"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/posts\/1098\/revisions"}],"predecessor-version":[{"id":20253,"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/posts\/1098\/revisions\/20253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/media\/1117"}],"wp:attachment":[{"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/media?parent=1098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/categories?post=1098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/corporate-training\/wp-json\/wp\/v2\/tags?post=1098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}