Refund Policy

Please read this before paying.

Overview

Our refund policy lasts 30 days. If 30 days have passed since you paid, we cannot offer you a full refund or move you to another course.

To be eligible for a refund, you must not have finished more than 20% of the course. You must also have used the course on your own account and not shared your login with others.

Some items cannot be refunded. Free courses have nothing to refund. Printed workbooks that have been written in cannot be returned. We also cannot refund certificates that have already been issued, or exam and assessment fees paid to an outside body.

Other non-refundable items:

• Gift vouchers
• Printed workbooks that were written in
• Some outside exam fees

To complete your refund, we require your payment receipt or proof of payment.

Please do not pay again while you wait for us.

In some cases we can only give a partial refund:

• Workbooks with obvious signs of use
• Courses where more than half of the lessons have been completed or downloaded.
• Any course bought by mistake and reported after you have already finished the assessment.
• Any request made more than 30 days after payment

Refunds

Once we receive your request, we will check it and send you an email to say we have received it. We will also tell you if your refund is approved or declined.

If you are approved, your refund will be paid back by EFT into the bank account or to the card you used to pay, within seven to ten working days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your bank or card provider, as it may take some time before the refund shows.

Next contact the hub. There is often some processing time before a refund is paid.

If you have done all of this and you still have not received your refund, please contact us at info@example.co.za or WhatsApp us on 082 555 0376.

Sale items

Only regular priced courses may be refunded. Sale and promotion courses cannot be refunded.

Exchanges

We only move you to another course if the one you bought has a fault, such as lessons that will not open. If you need a swap, send us an email at info@example.co.za or visit us at: 19 Walter Sisulu Road, Khayelitsha, Cape Town, 7784.

Gifts

If a course was bought as a gift for someone else, the refund goes back to the person who paid. We will give the learner a course credit only if the buyer asks us to in writing. Course credits are valid for six months.

If the course was not bought as a gift, or the buyer paid for a family member to learn later, we will send the refund to the buyer and they will be told about your request. This keeps things fair for everyone.

Printed workbooks

To return a printed workbook, you should bring it to our hub at 19 Walter Sisulu Road, Khayelitsha, Cape Town, 7784.

You will be responsible for the cost of getting the workbook back to us. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from it. Dropping the workbook off by hand is usually cheaper.

Depending on where you live, the time it takes for a replacement workbook to reach you may vary.

If you are returning a workbook by courier, we suggest using a trackable service. We cannot promise that we will receive an item that gets lost on the way.

Need help?

Contact us at info@example.co.za or call 021 555 0376 with any questions about refunds and swaps.