Refund Policy

This is Leerkring’s refund policy.

Overview

Our refund policy for paid courses lasts 30 days. If 30 days have passed since you enrolled, we cannot offer you a full refund or a swap to another course.

To be eligible for a refund, you must have completed less than a quarter of the course and have your proof of payment ready. Printed study packs must be unused and still in the same condition that you received them.

Some items cannot be refunded. Workbooks that have been written in, vouchers that have already been used and tutoring sessions that you have attended cannot be returned or repaid. Free courses are not refunded, because nothing was paid for them.

Additional non-refundable items:

• Gift cards and vouchers
• Downloadable notes and past paper packs
• Tutoring sessions already attended

To complete your request, we need a receipt or proof of payment.

Please do not send your study materials back to the publisher.

There are certain situations where only partial refunds are granted:

• Course with more than a quarter of the lessons completed
• Printed workbook, memory stick or study pack that has been opened.
• Any item not in its original condition, is damaged or missing pages for reasons not due to our error.
• Any request made more than 30 days after enrolment

Refunds

Once your request is received and checked, we will send you an email to let you know that we have received it. We will also tell you if your refund is approved or declined.

If you are approved, your refund will be processed and the money will be paid back into your bank account or the original method of payment, within seven to ten working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your card provider, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@example.co.za.

Discounted courses

Only full priced courses may be refunded. Courses bought at a special price cannot be refunded.

Exchanges

We only replace items if they are faulty or damaged. If you need to swap a printed pack for the same item, send us an email at info@example.co.za and bring or post your item to: 24 Du Toitspan Road, Kimberley, 8301.

Gifts

If the course was marked as a gift when purchased and sent directly to the learner, you’ll receive a voucher for the value of your return. Once the request is approved, the voucher will be emailed to you.

If the course wasn’t marked as a gift when purchased, or the person who paid arranged the order to be sent to themselves to give to you later, we will send the refund to the person who paid and they will find out about your request.

Posting returns

To return your printed pack, you should post it to: 24 Du Toitspan Road, Kimberley, 8301.

You will be responsible for paying your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

Depending on where you live, the time it may take for your swapped pack to reach you may vary.

If you are returning more expensive items, you may consider using a trackable courier service or buying postage insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at info@example.co.za for questions related to refunds and returns.