{"id":3329,"date":"2024-02-18T11:10:37","date_gmt":"2024-02-18T11:10:37","guid":{"rendered":"https:\/\/thepixelcurve.com\/edubin\/lp\/?page_id=17"},"modified":"2026-10-22T20:36:10","modified_gmt":"2026-10-22T20:36:10","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/live.allanuxweb.com\/education\/learning-space\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>This policy applies to every course, workshop and desk pass bought from Leerruimte.<\/b><\/p>\n\n\n\n<h3>Overview<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our refund policy lasts 14 days. If 14 days have passed since you paid, we cannot offer you a full refund or move you to another course.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a refund, you must not have finished more than a fifth of the lessons in an online course. Classroom courses must be cancelled before the second session starts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some things cannot be refunded once they are used. Desk passes that have been scanned in at our Rondebosch centre, printed study guides that were handed to you, and exam fees paid on your behalf to an outside body are all excluded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional items we cannot refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Desk vouchers that were already redeemed<\/li>\n<li>Downloaded worksheets and study guides<\/li>\n<li>Certificates already issued after a short course<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To complete your request, we need your proof of payment or order number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not pay the tutor directly for a refund. All refunds go through the centre office.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases we can only give a partial refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A course where you attended some of the classes<\/li>\n<li>A printed workbook that was collected and written in.<\/li>\n<li>A booking where you did not arrive and did not tell us in time, for reasons not due to our error.<\/li>\n<li>Any request made more than 14 days after you paid<\/li>\n<\/ul>\n\n\n\n<h2>Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive your request, we will check your attendance or login record and send you an email. We will tell you if your refund is approved or declined.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If it is approved, we will pay the money back to the card or bank account you used, usually within 7 to 10 working days.<\/p>\n\n\n\n<b>Late or missing refunds<\/b>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then ask your card provider, as it may take a few days before the money shows on your statement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next speak to your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have done all of this and the money still has not arrived, please email us at info@example.co.za or call 021 555 0355.<\/p>\n\n\n\n<b>Discounted bookings<\/b>\n\n\n\n<p class=\"wp-block-paragraph\">Only full priced bookings may be refunded. Courses bought at a special offer price cannot be refunded.<\/p>\n\n\n\n<h2>Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may move to another course of the same price if a class is full or cancelled, or if the course content is not what we described. Email us at info@example.co.za or visit us at 8 Belmont Road, Rondebosch, Cape Town, 7700.<\/p>\n\n\n\n<h2>Gifts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a course or voucher was bought as a gift for you, you will receive a credit for its value. Once we have approved the request, a new voucher will be emailed to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the course was not marked as a gift when it was bought, we will send the refund to the person who paid, and they will find out about your request.<\/p>\n\n\n\n<h2>Returning study materials<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To return unused printed materials, bring them to the front desk at 8 Belmont Road, Rondebosch, Cape Town, 7700.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you post the materials to us instead, you must pay your own postage. Postage costs are not refunded. If you receive a refund, the cost of any courier we arranged will be taken off the amount.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it takes for a replacement book to reach you may vary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are sending back several books, you may want to use a trackable courier service. We cannot promise that a parcel will reach us safely.<\/p>\n\n\n\n<h2>Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at info@example.co.za or on WhatsApp at 082 555 0355 with any questions about refunds and cancellations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This policy applies to every course, workshop and desk pass bought from Leerruimte. Overview Our refund policy lasts 14 days. If 14 days have passed since you paid, we cannot offer you a full refund or move you to another course. To be eligible for a refund, you must not have finished more than a&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_canonical_url":"","rank_math_focus_keyword":"","rank_math_robots":"","rank_math_advanced_robots":"","rank_math_primary_category":"","rank_math_pillar_content":"","rank_math_og_title":"","rank_math_og_description":"","rank_math_og_image":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_twitter_image":"","rank_math_twitter_card_type":"","rank_math_breadcrumb_title":"","rank_math_snippet_name":"","rank_math_snippet_desc":"","rank_math_snippet_type":"","rank_math_schema_Article":"","rank_math_schema_Product":"","rank_math_schema_LocalBusiness":"","rank_math_schema_FAQPage":"","rank_math_schema_HowTo":"","rank_math_gtin_code":""},"class_list":["post-3329","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/pages\/3329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/comments?post=3329"}],"version-history":[{"count":1,"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/pages\/3329\/revisions"}],"predecessor-version":[{"id":20096,"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/pages\/3329\/revisions\/20096"}],"wp:attachment":[{"href":"https:\/\/live.allanuxweb.com\/education\/learning-space\/wp-json\/wp\/v2\/media?parent=3329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}