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What is our privacy policy?
A privacy policy explains how Sizwe Online Institute collects, uses, shares and protects the personal information that students and visitors give us. It tells you what data we keep, why we need it, and what rights you have under the Protection of Personal Information Act, also known as POPIA. We want you to know exactly what happens to your details when you study with us.
Information you give us when you enrol
When you register with Sizwe Online Institute, you give us personal information such as your name, ID number, email address and a password. You may also add a phone number or payment details to your student account. Even if you are not registered, you might send us your email address to ask a question or receive updates about our courses and intakes.
We also keep the content you submit while studying. This includes assignments, quiz answers, forum posts, messages to your lecturers, comments you leave on lessons, and the documents you upload to prove your identity or your previous qualifications.
Information we collect when you use our website
We collect information about the browsers and devices you use to open our website and student portal. This helps us show pages correctly and keep your account safe, even when your data connection is slow.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network details, and the version of the app or browser you use. We also record how your device interacts with our website and student portal, including IP address, error reports, pages visited, and the date and time of each request.
- Courses you search for
- Lessons you watch
- Pages you view and links you click
- Voice and audio recordings
- Tutors and staff you contact through us
If you contact us by phone, WhatsApp or email, we may keep a record of your phone number, the number you called from, your email address, the time and date of the contact, how long a call lasted, and the topic of your question. We use this to answer you and to improve our student support.
Who this policy covers
This Privacy Policy applies to all of the services offered by Sizwe Online Institute, including our website, student portal and online classes. It does not apply to other websites that we link to, as those have their own privacy policies that do not include this one.
Changes to this policy
We update this Privacy Policy from time to time. We will not reduce your rights under it without your clear consent. We always show the date of the latest changes and keep older versions available if you want to read them. If the changes are big, we will tell you more clearly, including by email to students who have an account.