{"id":3329,"date":"2024-02-18T11:10:37","date_gmt":"2024-02-18T11:10:37","guid":{"rendered":"https:\/\/thepixelcurve.com\/edubin\/lp\/?page_id=17"},"modified":"2026-10-22T22:51:33","modified_gmt":"2026-10-22T20:51:33","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/live.allanuxweb.com\/education\/online-institution\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>Sizwe Online Institute refund policy.<\/b><\/p>\n\n\n\n<h3>Overview<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our refund policy lasts 30 days. If 30 days have passed since you paid for your course, we cannot offer you a full refund or a transfer to another course.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a refund, you must not have completed more than 20% of the course content. Your learning material must also still be unused and your student account must be in good standing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Several types of purchases are exempt from refunds. Exam and assessment fees, once you have booked a sitting, cannot be refunded. We also do not refund certificates that have already been issued, printed study packs, or fees paid to outside accreditation bodies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional non-refundable items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Registration and admin fees<\/li>\n<li>Downloaded study guides and workbooks<\/li>\n<li>Some short course materials already sent to you<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To complete your request, we require your student number or proof of payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send any payment to a third party on our behalf.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courses with clear signs of heavy use, such as most lessons already opened<\/li>\n<li>Printed workbooks or exam packs that have been opened or written in.<\/li>\n<li>Any course where the student has logged in often and finished several assignments, for reasons not due to our error.<\/li>\n<li>Any request made more than 30 days after your payment<\/li>\n<\/ul>\n\n\n\n<h2>Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your request is received and checked, we will send you an email to confirm that we have it. We will also tell you if your refund has been approved or declined.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are approved, your refund will be processed and paid back into the bank account or card you used, within 10 working days.<\/p>\n\n\n\n<b>Late or missing refunds<\/b>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then contact your card company, as it may take some time before your refund shows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next, contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have done all of this and you still have not received your refund, please contact us at info@example.co.za.<\/p>\n\n\n\n<b>Discounted courses<\/b>\n\n\n\n<p class=\"wp-block-paragraph\">Only full priced courses may be refunded. Courses bought on special offer cannot be refunded.<\/p>\n\n\n\n<h2>Transfers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only move you to another course if you enrolled by mistake or the course has a fault. If you need a transfer to a different course, send us an email at info@example.co.za or visit us at: 15 New Road, Midrand, 1685.<\/p>\n\n\n\n<h2>Gifts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your course was bought for you as a gift and paid for by someone else, you will receive a study credit for the value of the course. Once your request is approved, a credit voucher will be emailed to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the course was not marked as a gift when it was bought, or the person who paid asked for the invoice to go to them, we will send the refund to the person who paid and they will be told about your request.<\/p>\n\n\n\n<h2>Returning study material<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To return printed study material, you should deliver it to: 15 New Road, Midrand, 1685.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying your own courier costs when you return your material. Courier costs are non-refundable. If you receive a refund, the cost of any material we already sent you may be deducted from it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it takes for your parcel to reach us may vary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are returning expensive items, you may want to use a trackable courier service. We cannot guarantee that we will receive your returned parcel.<\/p>\n\n\n\n<h2>Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at info@example.co.za or call 011 555 0334 with questions about refunds and fees.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sizwe Online Institute refund policy. Overview Our refund policy lasts 30 days. If 30 days have passed since you paid for your course, we cannot offer you a full refund or a transfer to another course. To be eligible for a refund, you must not have completed more than 20% of the course content. Your&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_canonical_url":"","rank_math_focus_keyword":"","rank_math_robots":"","rank_math_advanced_robots":"","rank_math_primary_category":"","rank_math_pillar_content":"","rank_math_og_title":"","rank_math_og_description":"","rank_math_og_image":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_twitter_image":"","rank_math_twitter_card_type":"","rank_math_breadcrumb_title":"","rank_math_snippet_name":"","rank_math_snippet_desc":"","rank_math_snippet_type":"","rank_math_schema_Article":"","rank_math_schema_Product":"","rank_math_schema_LocalBusiness":"","rank_math_schema_FAQPage":"","rank_math_schema_HowTo":"","rank_math_gtin_code":""},"class_list":["post-3329","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/pages\/3329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/comments?post=3329"}],"version-history":[{"count":2,"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/pages\/3329\/revisions"}],"predecessor-version":[{"id":20187,"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/pages\/3329\/revisions\/20187"}],"wp:attachment":[{"href":"https:\/\/live.allanuxweb.com\/education\/online-institution\/wp-json\/wp\/v2\/media?parent=3329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}