Refund Policy

Please read this policy carefully.

Overview

Our refund policy for course fees and shop items lasts 30 days. If 30 days have passed since your payment, we can’t offer you a full refund or a transfer to another course.

To be eligible for a refund on a physical item, it must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of purchases are exempt from refunds. Short courses that you have completed, or where you have finished more than half of the lessons, cannot be refunded. We also do not accept returns on opened study guides, sanitary items, or goods that were made to order for you.

Additional non-refundable items:

  • Gift vouchers
  • Downloadable study materials
  • Application fees and exam fees

To complete your refund request, we require your student number or proof of payment.

Please do not send your purchase back to the publisher.

There are certain situations where only partial refunds are granted:

  • Textbook with obvious signs of use
  • Printed workbook, memory stick or other item that has been opened.
  • Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your request is received and checked, we will send you an email to confirm that we have it. We will also let you know if your refund is approved or declined.

If you are approved, then your refund will be processed and paid back to your bank card or original method of payment within 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank card provider, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@example.co.za.

Sale items

Only full priced items may be refunded. Discounted items cannot be refunded.

Exchanges

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at info@example.co.za and bring your item to: 22 Main Road, Rondebosch, Cape Town, 7700.

Gifts

If the item was marked as a gift when purchased and sent directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should courier your product to: 22 Main Road, Rondebosch, Cape Town, 7700.

You will be responsible for paying your own courier costs for returning your item. Courier costs are non-refundable. If you receive a refund, the cost of return courier will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable courier service or buying insurance for the parcel. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@example.co.za for questions related to refunds and returns.