FREQUENTLY ASKED QUESTIONS
Yes. We photograph every piece in natural light and describe the colour and fabric as closely as we can. Screens differ a little, so colours may look slightly different in person.
If something is not what you expected, message us on WhatsApp at 082 555 0146 and we will help.
Your receipt is emailed to you as soon as your order is paid. Check your inbox and spam folder for a message from info@example.co.za.
If you bought in store, the receipt is in your bag. Need a copy? Call us on 031 555 0146 with your name and the date, and we will send it through.
You may return unworn items with their tags within 14 days of receiving them. Items must be clean and unwashed, and you will need your receipt.
Email info@example.co.za with your order number and we will send you a return slip. You can also bring the item to 3 Lighthouse Road, Umhlanga. Refunds go back to your original payment method within seven working days. Sale items can only be exchanged.
Most of our pieces are small runs from local labels, so some sell out for good. Popular basics such as shirts and tank tops are usually restocked within a few weeks.
Message us on WhatsApp and we will tell you what is coming back.
We deliver anywhere in South Africa using a courier. Orders over R1,000 ship free, and smaller orders cost R70.
Most parcels arrive within three to five working days. Umhlanga and Durban orders can often arrive the next day. You will get a tracking link by email once your order leaves our shop. We can also deliver to Namibia and Botswana on request.
