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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. The photos on our site show the exact parts and accessories we stock, from screen protectors to replacement batteries. If an item is out of stock or replaced with a newer version, we will contact you before sending anything different.
We check every part before it leaves our workshop.
Where can I view my sales receipt?
We email a receipt to you as soon as you pay, whether that is for a repair, a part or an accessory. Check your inbox and spam folder for the message from us.
If you cannot find it, send us the date of your visit or order and we will resend a copy to your email address right away, at no charge.
How can I return an item?
If a part or accessory is not right for your device, bring it back within seven days with your receipt and the packaging. We will swap it or refund you.
Repairs work differently. If the fault you brought it in for comes back within six months, bring it in and we will sort it out under our guarantee at no extra cost.
Will you restock items indicated as “out of stock?”
Most parts and accessories, like batteries, screen protectors and drive belts, are restocked within a few days. Phone cases and small tools usually arrive a little quicker.
Ask us and we will tell you when a specific item is due back on the shelf.
Where can I ship my order?
We mainly serve walk in customers who bring their phone, laptop or appliance to our workshop, but we can post small parts and accessories anywhere in South Africa.
Courier costs depend on your address and the size of the item. We will confirm the cost and expected delivery time before we send anything out to you.
INFORMATION ABOUT US