{"id":160,"date":"2026-06-02T09:00:00","date_gmt":"2026-06-02T09:00:00","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart2\/elementor\/?p=160"},"modified":"2026-10-18T16:21:42","modified_gmt":"2026-10-18T16:21:42","slug":"how-we-handle-a-booking-that-goes-wrong","status":"publish","type":"post","link":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/how-we-handle-a-booking-that-goes-wrong\/","title":{"rendered":"How we handle a booking that goes wrong"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"160\" class=\"elementor elementor-160\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5d46ab5 e-flex e-con-boxed e-con e-parent\" data-id=\"5d46ab5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b800b01 elementor-widget elementor-widget-wd_text_block\" data-id=\"b800b01\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Flights get delayed, lodges overbook and borders change their rules without warning. It happens. What matters is what we do next.<\/p><p><em>Our job does not end once your booking is confirmed. It continues for as long as you are travelling.<\/em><\/p><h3>What Happens Next<\/h3><p>We call the lodge or airline directly, find another option, and let you know before you even notice something went wrong.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d71d9 wd-width-100 elementor-widget elementor-widget-wd_images_gallery\" data-id=\"c8d71d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_images_gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-images-gallery photoswipe-images wd-carousel-container\" style=\"--wd-align-items:center; --wd-justify-content:center;\">\n\t\t\t\t\t\t\t<div class=\"wd-carousel-inner\">\n\t\t\t\t\t\t<div class=\"wd-carousel wd-grid\" data-scroll_per_page=\"yes\" style=\"--wd-col-lg:3;--wd-col-md:3;--wd-col-sm:1;--wd-gap-lg:30px;--wd-gap-sm:10px;\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-carousel-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wd-gallery-item wd-carousel-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-agent-s-desk-with-a-plain-white-desk-clock-7d7e1.jpg\" data-width=\"450\" data-height=\"700\" data-index=\"1\" data-elementor-open-lightbox=\"no\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-agent-s-desk-with-a-plain-white-desk-clock-7d7e1.jpg\" class=\"attachment-450x700 size-450x700\" alt=\"Travel agent&#039;s desk with a plain white desk clock, passport and luggage keys, evoking a booking being sorted out\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-agent-s-desk-with-a-plain-white-desk-clock-7d7e1.jpg 450w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-agent-s-desk-with-a-plain-white-desk-clock-7d7e1-193x300.jpg 193w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-agent-s-desk-with-a-plain-white-desk-clock-7d7e1-430x669.jpg 430w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-agent-s-desk-with-a-plain-white-desk-clock-7d7e1-180x280.jpg 180w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wd-gallery-item wd-carousel-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-glass-hurricane-lamp-on-a-cork-base-on-stacked-tra-cad73.jpg\" data-width=\"450\" data-height=\"700\" data-index=\"2\" data-elementor-open-lightbox=\"no\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-glass-hurricane-lamp-on-a-cork-base-on-stacked-tra-cad73.jpg\" class=\"attachment-450x700 size-450x700\" alt=\"Glass hurricane lamp on a cork base on stacked travel guidebooks beside a window overlooking a misty Cape landscape\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-glass-hurricane-lamp-on-a-cork-base-on-stacked-tra-cad73.jpg 450w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-glass-hurricane-lamp-on-a-cork-base-on-stacked-tra-cad73-193x300.jpg 193w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-glass-hurricane-lamp-on-a-cork-base-on-stacked-tra-cad73-430x669.jpg 430w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-glass-hurricane-lamp-on-a-cork-base-on-stacked-tra-cad73-180x280.jpg 180w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wd-gallery-item wd-carousel-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-three-comfortable-armchairs-in-a-safari-lodge-loun-dfb37.jpg\" data-width=\"450\" data-height=\"700\" data-index=\"3\" data-elementor-open-lightbox=\"no\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-three-comfortable-armchairs-in-a-safari-lodge-loun-dfb37.jpg\" class=\"attachment-450x700 size-450x700\" alt=\"Three comfortable armchairs in a safari lodge lounge with whitewashed brick wall and polished concrete floor\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-three-comfortable-armchairs-in-a-safari-lodge-loun-dfb37.jpg 450w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-three-comfortable-armchairs-in-a-safari-lodge-loun-dfb37-193x300.jpg 193w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-three-comfortable-armchairs-in-a-safari-lodge-loun-dfb37-430x669.jpg 430w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-three-comfortable-armchairs-in-a-safari-lodge-loun-dfb37-180x280.jpg 180w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wd-gallery-item wd-carousel-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-booking-support-desk-scene-printed-itinerar-aab93.jpg\" data-width=\"450\" data-height=\"700\" data-index=\"4\" data-elementor-open-lightbox=\"no\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-booking-support-desk-scene-printed-itinerar-aab93.jpg\" class=\"attachment-450x700 size-450x700\" alt=\"Travel booking support desk scene: printed itinerary, passport and phone on a desk beside a sunlit window, representing\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-booking-support-desk-scene-printed-itinerar-aab93.jpg 450w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-booking-support-desk-scene-printed-itinerar-aab93-193x300.jpg 193w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-booking-support-desk-scene-printed-itinerar-aab93-430x669.jpg 430w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-travel-booking-support-desk-scene-printed-itinerar-aab93-180x280.jpg 180w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wd-nav-arrows wd-pos-sep wd-hover-1 wd-icon-1\">\n\t\t\t<div class=\"wd-btn-arrow wd-prev wd-disabled\">\n\t\t\t\t<div class=\"wd-arrow-inner\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"wd-btn-arrow wd-next\">\n\t\t\t\t<div class=\"wd-arrow-inner\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c0893 elementor-widget elementor-widget-wd_text_block\" data-id=\"84c0893\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If a property closes for renovations or a flight is cancelled, we have a shortlist of similar options ready, often in the same area and at the same standard.<\/p><h3>Keeping You Informed<\/h3><p>You will hear from us by phone or message as soon as we know, not after the fact. We would rather call you ten times with updates than once with an apology.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5041c3a e-flex e-con-boxed e-con e-parent\" data-id=\"5041c3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-94eb511 e-con-full e-flex e-con e-child\" data-id=\"94eb511\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-939496a elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"939496a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left photoswipe-images\">\n\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916.jpg\"data-width=\"1024\" data-height=\"720\" data-elementor-open-lightbox=\"no\" aria-label=\"Image link\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-700x700.jpg\" class=\"attachment-700x700 size-700x700\" alt=\"Bright, stylish guest lounge in a South African boutique hotel with a grey sofa, coffee table, shelving and a yellow arm\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-700x700.jpg 700w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-150x150.jpg 150w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00057e0 elementor-widget elementor-widget-wd_text_block\" data-id=\"00057e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4 style=\"text-align: center;\">Thandeka Nkosi \u2013 Travel Consultant<\/h4><p>If your lodge closes last minute or a connecting flight falls through, I am the person who finds you a new room or a new route, usually within the hour, so your trip carries on without a gap.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e870c8f e-con-full e-flex e-con e-child\" data-id=\"e870c8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f821762 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"f821762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left photoswipe-images\">\n\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-open-air-safari-lodge-terrace-bar-with-a-curved-wh-8c5eb.jpg\"data-width=\"1024\" data-height=\"720\" data-elementor-open-lightbox=\"no\" aria-label=\"Image link\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-open-air-safari-lodge-terrace-bar-with-a-curved-wh-8c5eb-700x700.jpg\" class=\"attachment-700x700 size-700x700\" alt=\"Open-air safari lodge terrace bar with a curved white bar counter, shelves of bottles behind and a lush green garden bac\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-open-air-safari-lodge-terrace-bar-with-a-curved-wh-8c5eb-700x700.jpg 700w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-open-air-safari-lodge-terrace-bar-with-a-curved-wh-8c5eb-150x150.jpg 150w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86eb352 elementor-widget elementor-widget-wd_text_block\" data-id=\"86eb352\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4 style=\"text-align: center;\">Pieter van Wyk \u2013 Safari Specialist<\/h4><p>I plan the game drive timing and transfers between camps, so when something changes on the ground, I already know which lodge can take you in and how to get you there.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b677fb3 e-flex e-con-boxed e-con e-parent\" data-id=\"b677fb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52d6698 e-con-full e-flex e-con e-child\" data-id=\"52d6698\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-512aaf6 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"512aaf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left photoswipe-images\">\n\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/07\/trekhaven-travel-consultant-and-a-couple-at-a-desk-reviewing-8d774.jpg\"data-width=\"1024\" data-height=\"720\" data-elementor-open-lightbox=\"no\" aria-label=\"Image link\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/07\/trekhaven-travel-consultant-and-a-couple-at-a-desk-reviewing-8d774-700x700.jpg\" class=\"attachment-700x700 size-700x700\" alt=\"Travel consultant and a couple at a desk reviewing a rebooked holiday itinerary, calm and reassuring\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/07\/trekhaven-travel-consultant-and-a-couple-at-a-desk-reviewing-8d774-700x700.jpg 700w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/07\/trekhaven-travel-consultant-and-a-couple-at-a-desk-reviewing-8d774-150x150.jpg 150w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae3aed elementor-widget elementor-widget-wd_text_block\" data-id=\"6ae3aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4 style=\"text-align: center;\">Nomvula Dlamini \u2013 Bookings Manager<\/h4><p>I keep track of every reservation from deposit to check out. If a supplier cancels on us, I am usually the first to know, and the first to start sorting out a replacement.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37bf1e1 e-con-full e-flex e-con e-child\" data-id=\"37bf1e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60440c7 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"60440c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left photoswipe-images\">\n\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-two-lounge-armchairs-in-a-boutique-safari-lodge-si-d3aa8.jpg\"data-width=\"1024\" data-height=\"720\" data-elementor-open-lightbox=\"no\" aria-label=\"Image link\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-two-lounge-armchairs-in-a-boutique-safari-lodge-si-d3aa8-700x700.jpg\" class=\"attachment-700x700 size-700x700\" alt=\"Two lounge armchairs in a boutique safari lodge sitting room with colourful African-inspired tiled wall and glass of loc\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-two-lounge-armchairs-in-a-boutique-safari-lodge-si-d3aa8-700x700.jpg 700w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-two-lounge-armchairs-in-a-boutique-safari-lodge-si-d3aa8-150x150.jpg 150w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fb4899 elementor-widget elementor-widget-wd_text_block\" data-id=\"9fb4899\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4 style=\"text-align: center;\">Riyaad Essop \u2013 Client Relations<\/h4><p>Once you are travelling, I am the voice on the phone if anything needs sorting out. My job is to make sure a hiccup on your trip stays a small one.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-efb5ff7 e-flex e-con-boxed e-con e-parent\" data-id=\"efb5ff7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fff9f44 elementor-widget elementor-widget-wd_testimonials\" data-id=\"fff9f44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_testimonials.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"testimonials testimon-style-standard  color-scheme- testimon-with-rating testimon-align-left wd-carousel-container\" id=\"carousel-8045\">\n\t\t\t\t\t\t\t<div class=\"wd-carousel-inner\">\n\t\t\t\n\t\t\t<div class=\"wd-carousel wd-grid\" data-scroll_per_page=\"yes\" style=\"--wd-col-lg:1;--wd-col-md:1;--wd-col-sm:1;--wd-gap-lg:30px;--wd-gap-sm:10px;\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-carousel-wrap\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n<div class=\"testimonial wd-carousel-item\">\n\t<div class=\"testimonial-inner\">\n\t\t\t\t\t<div class=\"testimonial-avatar\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"110\" height=\"110\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-young-south-african-woman-with-dark-hair-in-a-red-ae897.jpg\" class=\"testimonial-avatar-image\" alt=\"Young South African woman with dark hair in a red top reading a book at a cafe table by a window\" \/>\t\t\t<\/div>\n\t\t\n\t\t<div class=\"testimonial-content\">\n\t\t\t<div class=\"testimonial-rating\">\n\t\t\t\t<span class=\"star-rating\">\n\t\t\t\t\t<span style=\"width:100%\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\n\t\t\t<em>\"Our flight was cancelled the night before we were due to fly to Skukuza. Trekhaven had us rebooked on an earlier flight and the lodge transfer adjusted before we even landed. We did not lose a single day of our safari.\"<\/em>\n\t\t\t<footer>\n\t\t\t\tLindiwe Khumalo\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\tInterior Stylist\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/footer>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t\t\t\t\t\t\n<div class=\"testimonial wd-carousel-item\">\n\t<div class=\"testimonial-inner\">\n\t\t\t\t\t<div class=\"testimonial-avatar\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"110\" height=\"110\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-young-black-south-african-man-in-a-denim-jacket-ho-842d4.jpg\" class=\"testimonial-avatar-image\" alt=\"Young Black South African man in a denim jacket holding a takeaway coffee cup sitting on outdoor steps\" \/>\t\t\t<\/div>\n\t\t\n\t\t<div class=\"testimonial-content\">\n\t\t\t<div class=\"testimonial-rating\">\n\t\t\t\t<span class=\"star-rating\">\n\t\t\t\t\t<span style=\"width:100%\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\n\t\t\t<em>\"A storm closed the airstrip near our lodge and we thought we would miss two nights. Trekhaven arranged a road transfer and extra activities to make up for the lost time. They sorted it out before we had even finished breakfast.\"<\/em>\n\t\t\t<footer>\n\t\t\t\tSipho Radebe\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\tInterior Stylist\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/footer>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t\t\t\t\t\t\n<div class=\"testimonial wd-carousel-item\">\n\t<div class=\"testimonial-inner\">\n\t\t\t\t\t<div class=\"testimonial-avatar\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"110\" height=\"110\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-young-coloured-south-african-man-with-a-beard-in-a-d1211.jpg\" class=\"testimonial-avatar-image\" alt=\"Young Coloured South African man with a beard in a dark leather jacket standing outdoors among trees\" \/>\t\t\t<\/div>\n\t\t\n\t\t<div class=\"testimonial-content\">\n\t\t\t<div class=\"testimonial-rating\">\n\t\t\t\t<span class=\"star-rating\">\n\t\t\t\t\t<span style=\"width:100%\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\n\t\t\t<em>\"Our honeymoon lodge double booked our room by mistake. One call to Trekhaven and we were upgraded to a better suite at a nearby property, no extra cost and no stress on our side.\"<\/em>\n\t\t\t<footer>\n\t\t\t\tAisha Petersen\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\tInterior Stylist\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/footer>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wd-nav-arrows wd-pos-sep wd-hover-1 wd-icon-1\">\n\t\t\t<div class=\"wd-btn-arrow wd-prev wd-disabled\">\n\t\t\t\t<div class=\"wd-arrow-inner\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"wd-btn-arrow wd-next\">\n\t\t\t\t<div class=\"wd-arrow-inner\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b976bf8 e-flex e-con-boxed e-con e-parent\" data-id=\"b976bf8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05be6b3 elementor-widget elementor-widget-wd_text_block\" data-id=\"05be6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>Our Simple Promise<\/h3><p>If something goes wrong on your trip, you will not be left to sort it out on your own. We stay on the phone, with the lodge, the airline or the transfer company, until it is fixed. That is the service you are paying for, not just the booking itself.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2af160 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"c2af160\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left photoswipe-images\">\n\t\t\t\t\t\t\t<a  href=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916.jpg\"data-width=\"1024\" data-height=\"720\" data-elementor-open-lightbox=\"no\" aria-label=\"Image link\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"720\" src=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916.jpg\" class=\"attachment-full size-full\" alt=\"Bright, stylish guest lounge in a South African boutique hotel with a grey sofa, coffee table, shelving and a yellow arm\" srcset=\"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916.jpg 1024w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-400x281.jpg 400w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-768x540.jpg 768w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-430x302.jpg 430w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-700x492.jpg 700w, https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-content\/uploads\/2021\/08\/trekhaven-bright-stylish-guest-lounge-in-a-south-african-bou-54916-180x127.jpg 180w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Flights get delayed, lodges overbook and borders change their rules without warning. It happens. What matters is what we do<\/p>\n","protected":false},"author":1,"featured_media":5454,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58],"tags":[74,85,88],"class_list":["post-160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-design-trends","tag-guide","tag-style","tag-trends"],"_links":{"self":[{"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/posts\/160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/comments?post=160"}],"version-history":[{"count":2,"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/posts\/160\/revisions"}],"predecessor-version":[{"id":35572,"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/posts\/160\/revisions\/35572"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/media\/5454"}],"wp:attachment":[{"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/media?parent=160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/categories?post=160"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/live.allanuxweb.com\/travel\/travel-agency\/wp-json\/wp\/v2\/tags?post=160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}