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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. The products you see online are the same ones we stock and sell in the salon, from our gift sets to our skin and hair care ranges.
If a product is ever out of stock we will let you know before your order is confirmed.
Where can I view my sales receipt?
We email you a receipt as soon as you pay, whether that is for a product or a treatment. Check your inbox, and your spam folder if it has not come through.
If you cannot find it, just email us at info@example.co.za with your name and the date of your visit and we will send a copy.
How can I return an item?
If a product is not right for you, bring it back to the salon within 14 days with your receipt and we will sort out a refund or exchange.
Products need to be unused and still in their original packaging. Treatments and services booked by appointment cannot be returned, but please tell us if something was not right so we can fix it.
Will you restock items indicated as “out of stock?”
Yes, we restock our shelves regularly, especially the hair care and skin care ranges our customers ask for most.
If something you want is out of stock, email info@example.co.za and we will let you know when it is back in.
Where can I ship my order?
At the moment we only sell our gift sets, hair care, make up, nails, skin care and tools in the salon itself, so there is no delivery option yet.
Pop in during opening hours to buy, or book an appointment and pick up anything you need while you are here. Email info@example.co.za if you have a question about a specific product.
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