Refund Policy

Please read this policy before you pay for a course or workbook.

Overview

Our refund policy lasts 30 days. If 30 days have passed since you paid, we cannot offer you a full refund or move you to another course.

To be eligible for a refund, you must have completed less than a fifth of the course content. Printed workbooks must be unused and in the same condition that you received them.

Some items cannot be refunded. Coaching sessions that have already taken place, event tickets for days that have passed, and assessment reports that have already been completed and shared with you are not refundable.

Additional non-refundable items:

• Gift vouchers
• Downloadable workbooks and CV files
• Completed career assessments

To complete your request, we need your proof of payment.

Please do not send printed workbooks anywhere before we confirm your request.

There are some cases where we only give a partial refund:

• Workbook with clear signs of use
• Course where most of the lessons and quizzes have been finished.
• Any printed item that is damaged or missing pages for reasons that are not our error.
• Any request made more than 30 days after payment

Refunds

Once we receive and check your request, we will send you an email to tell you that we have it. We will also let you know if your refund has been approved or declined.

If you are approved, your refund will be paid back to the card or bank account you used, usually within seven to ten working days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your card provider, as it may take some time before your refund shows.

Next, speak to your bank. There is often some processing time before a refund is posted.

If you have done all of this and the money has still not arrived, please contact us at info@example.co.za.

Sale items

Only full priced items may be refunded. Items bought on special cannot be refunded.

Exchanges

We only replace printed items if they arrive faulty or damaged. If you need a replacement copy, send us an email at info@example.co.za and bring or post the item to: 45 Main Road, Somerset West, 7130.

Gifts

If a course was bought as a gift and sent straight to the person receiving it, that person will get a credit for the value of the refund. Once we approve the request, a voucher will be emailed to them.

If the course was not bought as a gift, or the buyer asked us to send it to themselves first, we will pay the refund back to the buyer.

Returning printed items

To return a workbook, please post or deliver it to: 45 Main Road, Somerset West, 7130.

You are responsible for paying your own courier or postage costs when returning an item. Postage costs are not refundable. If you receive a refund, the cost of return postage will be taken off the amount.

Depending on where you live, the time it takes for a replacement to reach you may vary.

If you are sending a more expensive item, you may want to use a tracked courier service. We cannot promise that we will receive your parcel.

Need help?

Contact us at info@example.co.za or call 021 555 0369 with any question about refunds.