FREQUENTLY ASKED QUESTIONS
Flowers are natural, so no two bunches are ever exactly the same. We match the colours and style of the photo as closely as we can.
If a bloom is out of season, we substitute it with something similar and just as fresh.
We email your receipt to the address you used at checkout as soon as your order is confirmed. It lists everything you bought along with the delivery details.
Can't find it? Check your spam folder first. If it's still not there, email us at info@example.co.za with your name and order date and we will send a copy through.
Fresh flowers can't be returned once delivered, but if something arrives wilted, damaged or not as ordered, let us know within 24 hours.
Send us a photo at info@example.co.za and we will arrange a replacement or refund, whichever works best for you.
Yes, most of our hat boxes and bouquets come back in stock once new flowers arrive, usually within a few days.
Follow us or check back on the product page to see when it's available again.
We deliver fresh flowers across the city every day, with same-day delivery if you order before midday.
For towns further out, we can arrange delivery through a courier partner, just give us a call or email info@example.co.za before you order so we can confirm timing.
