Free delivery on orders over R1 500 across South Africa
ORDERS AND DELIVERY
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. We photograph our own stock in the Stellenbosch shop, so the item you order is the one shown. Wood, clay and linen vary slightly, so grain and colour may differ a little.
If you are unsure about a colour or size, email us and we will send extra photos.
Where can I view my sales receipt?
Your receipt is emailed to you once payment goes through. You can also log in to your account and open the order history to download a tax invoice.
If you checked out as a guest or cannot find the email, contact us on info@example.co.za with your order number and we will resend it the same working day.
How can I return an item?
You may return most unused items within 30 days of delivery. Email us your order number and we will reply with the return steps.
Items must be in their original packaging. Drop returns at our shop at 5 Dorp Street, Stellenbosch, or we can book a courier collection for a small fee. Faulty or damaged items are collected free. Refunds are paid in Rand to your original payment method within ten working days.
Will you restock items marked as “out of stock”?
Most items come back, but handmade pieces from small local makers can take a few weeks. Click the stock alert button on the product page and we will email you once it is back on the shelf.
For one-off or larger orders, call our shop and ask us directly.
Where do you deliver my order?
We deliver anywhere in South Africa using trusted couriers. Small parcels usually arrive in two to five working days in main centres, and longer in outlying areas.
Large furniture goes with a specialist courier, and we phone you to arrange a date. Delivery costs are shown in Rand at checkout. You can also collect free from our Stellenbosch shop.
HOW TO REACH US
