FREQUENTLY ASKED QUESTIONS
Yes. Colours can look slightly different on screen, so we list the finish and size of every item. If you want to be sure, visit our showroom in Kempton Park and see samples of the timber and fabric.
Call us on 011 555 0157 and we will send you extra photos.
Your tax invoice is emailed to you as soon as your order is confirmed. Check your inbox and spam folder for a message from info@example.co.za.
You can also log in to your account and open the orders page. If you still cannot find it, WhatsApp us on 082 555 0157 and we will resend it.
You can return unused furniture in its original packaging within 7 days of delivery. Send us a message with your order number and a photo of the item.
We will arrange collection from your address and refund you once the goods are back at our Kempton Park showroom. Assembled or custom made items cannot be returned unless they are faulty. Delivery costs are not refunded, except when we sent the wrong item or it arrived damaged.
Most of our chairs and desks are restocked within two to four weeks. Message us on WhatsApp and we will tell you the expected date for your item.
You can also ask us to notify you by email when it arrives. Special orders may take longer.
We deliver across Gauteng and to most major centres in South Africa by courier or our own truck. Delivery within Kempton Park and Ekurhuleni is usually within three working days.
For other provinces, allow five to seven working days. Tell us your address at checkout and we will confirm the cost before you pay. Assembly at your office can be arranged as well.
