We email a receipt to you as soon as your order is confirmed, so check your inbox and spam folder after you pay. It will have everything you bought and what you paid, line by line.

You can also log into your account on our site and open your order history to find a copy of any past receipt, any time you need one.

If something arrives damaged, wrong, or past its best before date, email us at info@example.co.za within 24 hours with a photo and your order number. We will sort out a refund or swap as quickly as we can.

Because we sell fresh food, we cannot take back items once they have left our cold store, so please check your order as soon as it arrives.

Most of the time, yes. Fresh produce and bakery items depend on what came in that day, but pantry, drinks and household goods are usually back on the shelf within a few days.

If you need something specific, email info@example.co.za and we will let you know when it is back.

We deliver within our local delivery area, which covers most suburbs in town. You can check if we reach your address at checkout before you pay, so there are no surprises.

We do not ship groceries nationwide, since fresh food needs to reach you quickly and stay cold. If you are outside our delivery zone, drop us a line at info@example.co.za and we will let you know if that changes.