FREQUENTLY ASKED QUESTIONS
Yes. The photos show the exact model we stock, and the specifications list the battery, chuck size and accessories included in the box.
Sometimes a supplier updates the colour or packaging. If anything important differs from the listing, we will phone or email you before we send your order.
Your tax invoice is emailed to you as soon as your payment is confirmed. It shows the VAT amount, which trade customers need for their records.
You can also log in to your account and open any past order to download the invoice again. If you bought in store, email info@example.co.za with the date and we will send a copy.
Unused tools in their original packaging can be returned within 30 days for a refund or exchange. Email info@example.co.za with your order number and we will arrange a courier to collect the parcel.
If a tool develops a fault, contact us first. Most faults are covered by the supplier warranty, and we handle the claim for you. Tools damaged by misuse or wear are not covered, but we can quote on a repair or a replacement part.
Yes, popular lines such as drills, grinders and blades are restocked regularly, usually within one to two weeks. Click the "notify me" button on the product page and we will email you when it is back.
For urgent jobs, call us and we will suggest a similar tool in stock.
We deliver by courier to all main centres and most towns across South Africa. Orders to Bloemfontein, Johannesburg, Pretoria, Durban and Cape Town usually arrive within two to four working days.
Outlying and rural areas can take a few days longer. Delivery costs are shown at checkout before you pay, or you can collect from our store on Nelson Mandela Drive.
