Yes, you can phone us on 087 555 0233 to discuss your requirements. Our team will be happy to help you find the perfect piece or arrange a custom commission.
Standard delivery takes 3-5 business days within South Africa. Express delivery is available for an additional fee.
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. Contact us for a quote.
Yes, we offer a 30-day return policy on all items in original condition with tags attached. Please contact our customer service team for details.
We accept all major credit and debit cards, PayPal, bank transfer, and cash on delivery. All payments are processed securely.
Each piece at Aurum House is unique and carefully crafted. We source gemstones responsibly and work with ethical artisans.
Our customer service team is available Monday to Friday, 8am to 5pm SAST. You can reach us via email or phone.
All our jewellery comes with a certificate of authenticity. Premium pieces include detailed gemstone information.
We offer free cleaning and maintenance services on all pieces purchased from us. Professional resizing is available.
Each item is carefully packaged in luxurious presentation boxes suitable for gifting.
You can track your order using the tracking number sent to your email after dispatch.
Yes, we offer custom design services. Contact us to discuss your vision.
Ring sizing can be adjusted. If your ring doesn't fit perfectly, we can resize it for you.
We use secure encryption for all online transactions. Your payment information is always protected.
Gift vouchers are available in any denomination. These make the perfect gift for jewellery lovers.
Yes, we offer engraving services on selected pieces. Contact us for available options.
All our gemstones are genuine. We use natural and lab-grown stones, clearly marked.
We offer lifetime care packages for premium pieces, including cleaning, repair, and storage services.
Yes, we have a loyalty programme. Earn points on every purchase and redeem them for discounts.
We occasionally host events and trunk shows. Follow our social media for announcements.
Damaged items are covered under our warranty. Contact us with photos and details.
Yes, we offer military and student discounts. Please provide valid ID.
For items over R10,000, we include complimentary insurance during transit.
Wedding sets and engagement rings can be customised to your specifications.
You can request a personal shopping consultation via video call or in-person.
Vintage and antique pieces are available. Each has a detailed authenticity report.
We accept part-exchange on select items. Contact us for valuation.
Payment plans are available for purchases over R5,000. Enquire for details.
Our return policy covers manufacturing defects and damage in transit.
Emergency repairs are available. If your jewellery needs urgent attention, contact us.
We use sustainable and ethical sourcing practices for all materials.
Certificate of authenticity is provided for all gemstones over 0.5 carats.
Our artisans have decades of combined experience in fine jewellery.
You can view 360-degree images of many pieces on our website.
We offer secure storage services for valuable pieces while you're away.
Yes, we can create matching sets for bridesmaids and groomsmen.
