FREQUENTLY ASKED QUESTIONS
Yes. The photos on our site are of the actual part or the exact model, not stock images. Colours can look slightly different on screen, so if you are unsure about fitment or finish, send us the bike's model and year and we will confirm before you order.
If anything arrives different to what you ordered, let us know and we will sort it out.
We email a receipt the moment your order goes through, so check your inbox and spam folder. For in store purchases and servicing, we hand you a printed slip and keep a copy on file under your name.
Lost yours? Send us your order number or the date you came in and we will print another copy for you.
Email info@example.co.za with your order number and the reason for the return. We will tell you whether to bring the part back to the workshop or courier it to us, and what the next step is.
Parts must be unused and in the original packaging. Once we have checked it, we will refund you or swap it for the right size or model.
Most of the time, yes. Popular parts like filters, levers and exhaust sections go back on the shelf within a week or two once our supplier delivers.
If you need something out of stock, leave your number with us and we will call you the day it lands.
We deliver anywhere in South Africa through our courier partners, usually within two to five working days depending on your town. Rural addresses and small towns may take a day or two longer.
Heavier items like exhausts and suspension parts are boxed carefully, and you will get a tracking number by email as soon as the courier collects your order.
