FREQUENTLY ASKED QUESTIONS
Yes. The photo shows the exact item you will receive. Colours can look slightly different depending on your screen, but the material, size and features are the same as listed.
If anything about your order looks wrong when it arrives, email us and we will sort it out quickly.
We email you a receipt as soon as your order goes through, so check your inbox and your spam folder too. It has your order number and a list of everything you bought.
Can't find it? Email info@example.co.za with your name and order number and we will send you a copy.
Email info@example.co.za within a few days of getting your order and tell us what the issue is. We will let you know how to send the item back to us.
Keep the packaging and tags on until you are sure you want to keep it, that way a return stays simple if you ever need one.
Often, yes. Gear that sells out usually comes back, especially the tents and backpacks we keep stocked all year round.
Email info@example.co.za and we will let you know as soon as it is back.
We ship anywhere in South Africa, from small towns to the main cities. Delivery usually takes a few working days depending on where you are.
Not sure if we deliver to your area? Email info@example.co.za before you order and we will check for you.
