Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
We work out delivery cost at checkout based on where you live. Main centres are usually cheaper to reach than smaller towns.
Collection from our store is free if you would rather skip delivery altogether.
How long will delivery take?
Orders to Johannesburg, Cape Town, Durban and other main centres usually arrive within two to four working days.
Outlying areas can take a little longer, and we will email you a tracking number as soon as your order ships.
What exactly happens after ordering?
Once you pay, we check stock and pack your case, cable or charger carefully so it arrives in good shape.
You will get an email when your order is on its way, with a tracking number to follow it.
Where can I view my sales receipt?
Your receipt is emailed to you as soon as your payment goes through, and it also sits in your account under order history.
Lost it? Email info@example.co.za with your order number and we will send it again.
How do I add a gift receipt to an order?
Add a note at checkout asking for a gift receipt, and we will leave the price off the slip inside the box.
You can also email info@example.co.za after ordering if you forget to add the note.
How long do I have to return an order?
You have 14 days from delivery to send an item back, as long as the case, cable or charger is unused and still in its box.
Email info@example.co.za first so we know it is coming.
Payment Information
How is the recipient reimbursed?
Once we receive the returned item and check it over, we refund the same way the order was paid for, whether that was by card or EFT.
You will get an email confirming the refund has gone through.
Can I be reimbursed through the original payment method?
Yes. Refunds go back onto the card or account used to pay, and this usually reflects within a few working days.
We will let you know by email once the refund has been sent.
Can the country receiving the shipment be different than the country of purchase?
Right now we only deliver within South Africa, so the delivery address needs to be a South African address.
If you are buying a gift for someone overseas, get in touch and we will see what we can work out.
How can I return an item?
Email info@example.co.za with your order number and the reason for the return, and we will give you the next steps.
Pack the case, cable or charger back in its box and we will arrange collection or give you a drop off point.
Will I receive the same product that I see in the picture?
Yes, the photos on our site are of the actual cases, cables and chargers we stock, not stock images from somewhere else.
Screens vary a little, so colours like rose gold or navy can look slightly different in person.
Will you restock items indicated as “out of stock?”
Most of our popular cases, straps and chargers do come back into stock, though timing depends on our suppliers.
Email info@example.co.za and we will let you know when it is back.
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery is charged per order, not per item, so it often works out cheaper to order a few things together.
We use reliable local couriers to get your order to you safely.
How long will delivery take?
Orders placed before midday on a working day are usually packed and handed to the courier the same afternoon.
Weekends and public holidays add a day or two, so plan around that if you need something quickly.
What exactly happens after ordering?
We check that your case, cable or charger is in stock and matches what you ordered before it leaves our shelves.
You will get a message if anything needs checking with you, otherwise your order is simply on its way.
How long does the delivery take and how much does it cost?
Delivery usually takes two to five working days depending on where you are, and the cost is worked out at checkout before you pay.
Collecting in store is also an option if you would rather not wait for a courier.
Which browser is best to use the site?
Our site works best on an up to date browser such as Chrome, Safari, Firefox or Edge.
If checkout looks odd or buttons are not working, try updating your browser or switching to another one.
How do I subscribe to the newsletter?
Scroll to the bottom of any page and pop your email address into the newsletter box.
We send word of new cases, cables and chargers, plus notice when sold out items are back.
