Everything below is work we do ourselves, in our own vans. Emergencies get answered first, but the planned jobs get the same plumber and the same written price.
These are the calls that cannot wait until morning. Ring the emergency line rather than filling in a form, and we will talk you through shutting the water off while we are on the way.
Copper that has corroded through, plastic that has been crushed, or a joint that has let go behind a wall. We isolate the supply, open up the smallest possible area, replace the damaged section and pressure test before closing anything.
A slow leak into a ceiling causes more expensive damage than a dramatic burst because nobody notices it for weeks. If you can see a stain spreading or hear running water with every tap closed, treat it as urgent.
Clearing the blockage is the easy part. Finding out why it happened is what stops you paying for the same callout every few months.
Kitchen lines choked with fat, bathroom lines packed with hair, and outside gullies full of leaves and sand. We rod or jet the line clear, then flush it properly so the debris actually leaves the system.
When the same drain blocks over and over, there is usually a collapsed section, a root intrusion or a bad fall on the pipe. A camera survey shows exactly where the problem is so the repair is targeted.
Most geyser insurance claims are refused because the installation did not meet SANS 10254. Everything we install goes in to that standard and comes with the certificate to prove it.
No hot water is usually an element or a thermostat. Water dripping from the overflow outside is usually a failed safety valve. Both are same day repairs in most cases.
A geyser that has burst has usually taken a ceiling with it. We drain and remove the old unit, correct anything in the installation that does not comply, fit the new geyser and issue the certificate for your insurer.
If your water bill has jumped and nothing looks wet, the leak is underground or under a slab. Detection first, digging second.
Acoustic listening equipment and pressure testing to pinpoint a hidden leak, so we open one section of floor or paving instead of guessing at three.
Pressure that is too low makes showers useless. Pressure that is too high quietly destroys your fittings and voids geyser warranties. Both are fixable.
Older Cape Town homes still run galvanised steel that has rusted closed from the inside. Replacing it fixes the pressure, the colour of the water and the leaks in one go.
The unglamorous jobs that make a house liveable. Booked in advance, done in one visit, cleaned up afterwards.
A running cistern can waste thousands of litres a month before anyone notices it on the bill. Usually it is a worn inlet or flush valve, not a new toilet.
Dripping taps, seized mixers and shower heads that have furred up with lime. We supply fittings or install ones you have bought yourself.
New bathrooms and renovations, from first fix pipework through to fitting the sanitaryware once the tiler is finished.
Restaurants, guesthouses, offices and sectional title buildings, where a plumbing failure closes the doors and costs money by the hour.
Scheduled maintenance and priority emergency cover for businesses that cannot trade with the water off. We work around your opening hours where we can.
Cape Town requires a plumbing Certificate of Compliance before a property transfer goes through. We inspect, list what needs correcting, quote it, and issue the COC once the work passes.
Plumbing prices depend on what is behind the wall, so nobody can quote a burst pipe honestly over the phone. What we can do is tell you the callout fee before we leave, and then quote the repair on site once we can see it.
Nothing gets done beyond making the situation safe until you have agreed the price. If a job turns out to be bigger than it looked, work stops and we talk before it carries on.
Describe what you are seeing and we will tell you whether it is an emergency or something that can wait until Tuesday.