FREQUENTLY ASKED QUESTIONS
Yes. Every item in our shop is photographed as it really is, in natural daylight. Colours may look slightly different on your screen.
If something arrives looking different from the photo, send us a message at info@example.co.za and we will sort it out. We would rather hear from you.
Your receipt is emailed to you as soon as your order is confirmed. Check your inbox and your spam folder.
You can also log in to your account and open the orders page to see and download every receipt. If you cannot find it, WhatsApp us on 082 555 0135 and we will resend it the same day.
You can return most items within 14 days of delivery, as long as they are unused and in the original packaging. Email info@example.co.za with your order number and tell us what is wrong.
We will send you the details for the return. Once we receive and check the item, we refund the money to your original payment method within seven working days. Return courier costs are for your account unless the item is faulty.
Most of our home goods are made in small batches by Joburg makers, so restocking depends on their schedules. Many popular items return within four to six weeks.
Email us with the product name and we will tell you when it is back.
We deliver to all nine provinces in South Africa through our courier partners. Most orders in Gauteng arrive within two working days.
Deliveries to other provinces take three to five working days. We also ship to Namibia and Botswana. Delivery costs are shown at checkout before you pay, so there are no surprises.