We email a tax invoice as soon as your card or EFT payment clears. You can also log in to your account, open My Orders and download the invoice as a PDF at any time.

If you need the invoice in a company name or with a VAT number, email info@example.co.za with your order number.

If a product is faulty, or you change your mind about an unused item in its original packaging, email info@example.co.za with your order number within 7 days of delivery. We will send a returns number and explain how to send the parcel back to us.

Faulty goods are covered by the Consumer Protection Act and the supplier warranty. We test the item, then repair, replace or refund it. Items we installed are checked on site.

Usually, yes. Most of our alarms, cameras and sensors are restocked within one to three weeks, depending on our suppliers and import times.

Click “Notify me” on the product page and we will email you when it is back, or call 041 555 0119 to ask.

We deliver by courier to any street address in South Africa. Orders paid before noon usually leave our Newton Park store the same working day, and most main centres receive them in two to four working days.

Installation is available in Nelson Mandela Bay, including Gqeberha, Kariega and surrounding suburbs. Outside this area we can recommend a qualified local installer.