FREQUENTLY ASKED QUESTIONS
Yes. The photos on our site are of the actual products we stock, not generic stock photography. Panels and batteries can vary slightly between batches, so tell us if you need an exact match for an existing install.
If what arrives looks different, email info@example.co.za and we will sort it out.
We email a receipt to you as soon as your order is placed, so check your inbox and spam folder first. It will have your order number and everything you bought on it.
If you cannot find it, email info@example.co.za with your name and order number and we will send a copy straight away.
Email info@example.co.za with your order number and the reason for the return before you send anything back. Most electrical items can only be returned if they are faulty or arrived damaged, so let us know what happened and we will guide you from there.
Once we have approved it, pack the item in its original box with all cables and brackets included.
Most of the time, yes. Solar stock moves with shipping schedules, and sometimes a popular panel or inverter sells out before the next container lands.
Leave your details with us and we will let you know the moment it is back.
We deliver anywhere in South Africa, from a single rooftop isolator to a full pallet of panels and batteries. Larger orders like inverters and battery towers go out on a pallet and need someone available to help bring them inside.
Tell us your address and whether it has truck access, and we will confirm delivery when you order.
