FREQUENTLY ASKED QUESTIONS
The photos on each listing are real images of the lodge, hotel or resort, not stock pictures.
If a property has changed or is fully booked, we will tell you before you pay a deposit, so there are no surprises on arrival.
Your booking confirmation and invoice are emailed to you as soon as payment is received, and you can ask us for a copy at any time.
If you booked through an agent or by phone, email info@example.co.za and we will send your receipt again, along with the full itinerary for your trip, usually within a few minutes.
If your plans change, let us know as soon as possible. Many lodges and hotels allow a date change if there is enough notice, though some bookings carry a cancellation fee.
Email info@example.co.za with your booking reference and we will check what is possible with the property and let you know the costs involved before you decide.
Lodges and resorts do open up new dates when other guests cancel, so a property marked as full is not always full for long.
Tell us the dates you want and we will let you know if a room becomes available.
We do not ship anything, since a trip is not a parcel. Once you book, we send your itinerary, vouchers and any tickets to your email address.
We arrange travel across South Africa, from the Kruger area and the Garden Route to the coast, and we can also help with trips further into southern Africa.
