The hotel the Dlaminis first picked online looked perfect in photos, but the pool was closed for repairs and the rooms faced a busy road.
- We checked the hotel in person two weeks before their trip.
- We moved them to a quieter guesthouse ten minutes away at no extra cost.
- We told them exactly why, instead of just rebooking quietly.
That is the whole point of walking the routes ourselves. We catch the problems before our clients do, and we say so plainly when something isn't right.