FREQUENTLY ASKED QUESTIONS
Yes. The bottle you see on the page is the exact one we send. We do not swap vintages or batches without saying so.
If a batch does change, we update the photo and the tasting note before anything goes out to you.
Your receipt is emailed to you as soon as your order is paid for. Check your inbox and your spam folder if it has not come through yet.
You can also write to info@example.co.za and we will send a copy over, no fuss.
Email us at info@example.co.za within 7 days if a bottle arrived damaged or was not what you ordered. We will sort a replacement or a refund.
Please hold onto the bottle and its packaging until we have confirmed how to proceed, so we can see what happened.
Most of the time, yes. Spirits and wine from small producers sometimes run out between deliveries.
Email info@example.co.za and we will let you know when it is back on the shelf.
We deliver across South Africa through our courier partners. Delivery times depend on your area and whether the order needs age verification at the door.
Someone over 18 must be home to sign for any alcohol delivery, as the law requires.
