Design trends

What your first service covers

Bike mechanic in a South African bike shop workshop doing a first service on a mountain bike on a repair stand

Every new bike, and every first visit to our workshop, gets the same going over. We check gear shifting, brake feel, and torque every bolt to spec. We also true the wheels and check your headset and bottom bracket.

Cables settle and stretch in the first few hundred kilometres, so this service catches anything that has shifted since you rode out the door.

Mechanic servicing a road bike in a bright workshop, seen through a doorway

Bolts And Torque Checks

We go over every bolt on the bike, from the stem to the seat clamp, and check each one against the right torque spec, which matters most on carbon frames and bars, where too much or too little can crack a part or let it slip while you ride.

Bring your bike in after the first two or three rides, even if nothing feels wrong. Cables and bolts settle fast, and catching that early costs a lot less than fixing a stripped thread later.

Gear shifting is the other big thing we dial in on a first service. Cable stretch is normal in the first few rides, so we re-tension the derailleur cables and fine tune the limit screws so every shift lands cleanly, front and back.

Brakes And Pad Wear

We check brake lever feel, pad wear and rotor or rim contact. If anything is spongy or rubbing, we bleed, adjust or swap pads before the bike leaves the workshop.

Wheels And Spoke Tension

Wheels take the most knocks in the first few rides, so we check for true and even spoke tension. A wheel that is slightly out can be straightened now before it gets worse.

By the time you ride out of the workshop, your bike should feel better than the day you bought it. Everything we check gets noted on your service card, so we know exactly what to look at next time you come in.

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