SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery within South Africa is charged at a flat courier rate, shown at checkout before you pay.

Orders over a certain amount qualify for free delivery, and we will always tell you the cost up front, with no surprises later.

How long will delivery take?

Books in stock usually reach you within 3 to 5 working days, depending on where you are in the country.

If we need to order a title in for you first, we will let you know the extra time that will take before you confirm the order.

What exactly happens after ordering?

Once you place your order, we send you a confirmation by email and get your books ready. New titles are pulled from stock and secondhand copies are checked over one last time before they are packed.

We hand your parcel to the courier and send you tracking details so you can follow it on its way. If anything is out of stock, we will contact you before sending the rest.

Do I receive an invoice for my order?

New releases at the front, good secondhand at the back, and someone who has read enough to point you somewhere. We order anything we do not have on the shelf.

New at the front, good secondhand at the back, advice throughout.

That is simply how we run the shop. New releases go on the front tables, good secondhand finds fill the shelves behind them, and there is always someone around to help you choose.

If you cannot see what you want, just ask. We are happy to point you to something similar or order it in.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

New releases at the front, good secondhand at the back, and someone who has read enough to point you somewhere. We order anything we do not have on the shelf.

What is wishlist?

A wishlist lets you save books you are interested in without buying them right away.

It is handy for keeping track of secondhand finds that might sell out, or new releases you want to wait for in paperback.

You can come back to your list any time you are logged in and move items straight into your basket.

What should I do if I receive a damaged or wrong product?

Email info@example.co.za with your order number and a photo of the book, and we will sort it out quickly.

We will send a replacement where we can, or refund you in full, whichever works best for you.

Can I change or cancel my order?

Email info@example.co.za as soon as you can after ordering, and we will change or cancel it if it has not yet been packed.

Once a parcel has gone out with the courier, we are no longer able to stop it, so please get in touch quickly.

What is ``package tracking`` in my orders?

Once your order leaves the shop, we send you a tracking number by email.

You can use this number on the courier's website to see where your parcel is and roughly when it will arrive.

If tracking has not updated in a few days, email info@example.co.za and we will follow up with the courier for you.