FREQUENTLY ASKED QUESTIONS
Yes, you receive the item shown. Each product is photographed in natural light in our Cape Town studio, so the colours you see stay true. Making in small batches does mean slight variation in shade or scent, since we work with marula oil, rooibos and fynbos botanicals from real harvests each season.
Your sales receipt is emailed to you as soon as the order is confirmed, so please have a look in your inbox and also in your spam folder. A copy sits in your account under order history, where you can open or download it again at any time. If nothing arrives, phone us on 021 555 0147.
Returns are welcome within thirty days of delivery, provided the item is unused and still sealed in its packaging. Email us with your order number and a short note about what went wrong, and you will have a reply from us within one working day with the return steps written out. Once the parcel reaches us in Cape Town and we have checked it over, we arrange either a refund or a replacement, whichever suits you better.
Most of the range does come back, because we make in small batches and restock as ingredients reach us. Add your email address to the notification list on the product page and we let you know the day stock lands. Certain seasonal fynbos items return once a year.
Orders are couriered anywhere in South Africa, city or farm, with tracking on every parcel. Give us an address where somebody can sign during working hours, so a home, an office or a workplace reception all work well. Deliveries to rural areas can take a few extra days. Collection from us in Cape Town is possible on weekdays too.
