FREQUENTLY ASKED QUESTIONS
Very close. Solid wood has natural grain and colour, so no two tables are exactly the same. Fabric colours can also look slightly different on a phone or laptop screen.
If you are unsure, pop into our Bree Street showroom or ask us to post you fabric swatches.
Your receipt is emailed to you as soon as your payment clears. You can also log in to your account on our website and find every past order listed under My Account.
Paying by EFT? Send your proof of payment to info@example.co.za and we will match it to your order within one working day.
You have 30 days to return an item that is unused and still in its original packaging. Email us your order number and a short reason first.
We then book a collection with our courier. Once the item is back and checked, we refund you within seven working days. Made-to-order pieces, like custom fabric sofas, cannot be returned unless they arrive damaged. Delivery costs are not refunded for change-of-mind returns.
Most of the time, yes. We build in small batches, so popular pieces sell out and come back every few weeks. Timber supply sometimes slows things down a little.
Click “Notify me” on the product page and we will email you the moment it is back in stock.
We deliver anywhere in South Africa. Our own crew covers Cape Town, the Winelands and the West Coast, and carries your furniture inside.
Other areas are delivered by a trusted courier to your door. Standard delivery costs R350, and orders over R2,500 ship free. Most orders arrive within five to ten working days, and we send tracking details by SMS.
