Refund Policy

Please read this policy before you enrol or buy.

Overview

Our refund policy lasts 30 days. If 30 days have passed since your payment, we cannot offer you a full refund or a change of course.

To be eligible for a refund, you must not have completed more than 20% of an online course. Printed study guides must be unused and in the same condition that you received them. They must also be in the original packaging.

Some items cannot be refunded. Holiday class seats cannot be refunded within 7 days of the first class, because we have already booked the classroom and the tutor. We also do not refund exam fees paid to outside bodies, or mock exam papers that have already been marked.

Additional non-refundable items:

• Gift vouchers
• Downloaded study guides and past papers
• Calculators and stationery that have been opened

To complete your refund request, we require your receipt or proof of payment.

Please do not send any study material back to the publisher.

There are certain situations where only partial refunds are granted:

• Study guide with obvious signs of use
• Workbook, USB stick or printed pack that has been opened.
• Any item not in its original condition, is damaged or missing pages for reasons not due to our error.
• Any request made more than 30 days after payment

Refunds

Once your request is received and checked, we will send you an email to let you know that we have it. We will also tell you if your refund has been approved or declined.

If you are approved, your refund will be processed and paid back into your bank account or original method of payment within 7 to 10 working days.

Late or missing refunds

If you have not received your refund yet, first check your bank account again.

Then contact your bank, as it may take some time before the refund is officially shown.

Next, ask your bank about its processing times. There is often a short delay before a refund is posted.

If you have done all of this and you still have not received your refund, please contact us at info@example.co.za.

Sale items

Only full priced items may be refunded. Items bought on special cannot be refunded.

Exchanges

We only replace items if they are faulty or damaged. If you need a replacement of the same item, send us an email at info@example.co.za and bring the item to: 43 Atterbury Road, Menlo Park, Pretoria, 0081.

Gifts

If the course or item was bought as a gift for you and sent directly to you, you will receive a gift credit for the value of your return. Once the returned item reaches us, a gift voucher will be emailed to you.

If the item was not bought as a gift, or the person who paid asked for it to be sent to themselves to give to you later, we will refund the person who paid and they will know about your return.

Courier returns

To return a printed product, you should post or courier it to: 43 Atterbury Road, Menlo Park, Pretoria, 0081.

You will be responsible for paying your own courier costs when returning an item. Courier costs are non-refundable. If you receive a refund, the cost of return courier will be deducted from your refund.

Depending on where you live in South Africa, the time it takes for a replacement product to reach you may vary.

If you are returning more expensive items, you may want to use a trackable courier service or take out insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at info@example.co.za or call 012 555 0163 for questions about refunds and returns.