Refund Policy

Please read this policy before you pay.

Overview

Our refund policy lasts 30 days. If 30 days have passed since you paid, we can’t offer you a full refund or a change of plan.

To be eligible for a refund, you must not have attended more than one session of the course or plan. Workbooks and kits must be unused and in the same condition that you received them. They must also be in the original packaging.

Several things are exempt from refunds. Sessions that have already taken place, worksheets that were written in, and practice papers that were marked by our tutors cannot be refunded. We also do not refund booking fees for events that have already been held, such as workshops, camps or open days.

Additional non-refundable items:

• Gift vouchers
• Printed workbooks that were opened
• Some assessment fees once the assessment is done

To complete your refund request, we require your proof of payment.

Please do not send any workbooks back to the publisher.

There are certain situations where only partial refunds are granted:

• Workbook with obvious signs of use
• Course pack, answer booklet or revision kit that has been opened.
• Any item not in its original condition, is damaged or missing pages for reasons not due to our error.
• Any request made more than 30 days after payment

Refunds

Once your request is received and checked, we will send you an email to let you know that we have received it. We will also tell you if your refund has been approved or declined.

If you are approved, then your refund will be processed, and the money will be paid back into your bank account or the original method of payment, within 7 to 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank or card provider, as it may take some time before your refund is officially shown.

Next, call our front office on 031 555 0229. There is often some processing time before a refund is paid out.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@example.co.za.

Discounted items

Only full priced items may be refunded. Discounted items cannot be refunded.

Exchanges

We only replace items if they are faulty or damaged. If you need to swap it for the same item, send us an email at info@example.co.za and bring your item to: 88 Kenneth Kaunda Road, Durban North, 4051.

Gifts

If the course or voucher was marked as a gift when it was bought and sent directly to you, you’ll receive a credit for the value of your refund. Once the request is approved, a new gift voucher will be emailed to you.

If it wasn’t marked as a gift when it was bought, or the gift giver booked it in their own name to give to you later, we will send the refund to the gift giver and they will find out about your request.

Returning workbooks

To return your workbook or kit, you should hand it in at our front office: 88 Kenneth Kaunda Road, Durban North, 4051.

You will be responsible for paying for your own courier or travel costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of the original delivery will be deducted from your refund.

Depending on where you live, the time it may take for your replacement item to reach you may vary.

If you are returning more expensive items, you may consider using a trackable courier service. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@example.co.za for questions related to refunds and returns.