Refund Policy

This is the refund policy for Studiepoort.

Overview

Our refund policy lasts 30 days. If 30 days have passed since you paid for a course, we cannot offer you a full refund or a swap to another course.

To be eligible for a refund, you must have used less than a fifth of the course material and not yet submitted any graded assignment or quiz for marking.

Some purchases cannot be refunded. Free courses have no fee to return. Courses that you have completed, and certificates that have already been issued to you, are also not refundable. We do not refund paid exam marking once a lecturer has started on it.

Additional non-refundable items:

• Gift vouchers for courses
• Downloaded study guides and worksheets
• Some workshop and event bookings

To complete your request, we need your proof of payment or order number.

Please do not ask your bank to reverse the payment before you speak to us.

There are certain situations where only partial refunds are granted:

• Course where most of the lessons have been opened and watched
• Study pack or printed workbook that has been opened, marked or written on.
• Any course access that was shared with another person, for reasons not due to our error.
• Any request made more than 30 days after the date of payment

Refunds

Once we receive your request, we will check your course progress and send you an email to confirm that we have it. We will also tell you whether the refund is approved or declined.

If it is approved, the refund will be paid back to the card or bank account you used, usually within 7 to 10 working days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then speak to your card provider, as it may take a few days before the refund shows on your statement.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and the money has still not arrived, please write to us at info@example.co.za.

Sale items

Only courses bought at the full price may be refunded. Courses bought on special cannot be refunded.

Exchanges

We only move you to another course if the first one has a fault or the wrong content was loaded. If you need this, send us an email at info@example.co.za or visit us at 1203 Park Street, Hatfield, Pretoria, 0083.

Gifts

If the course was bought as a gift and sent straight to you, you will receive a course credit for the value of your refund. Once the request is approved, a credit voucher will be emailed to you.

If the course was not bought as a gift, or the buyer paid for it themselves to hand over to you later, we will send the refund to the buyer and they will see your request.

Printed material returns

To return a printed study pack, you should deliver it to: 1203 Park Street, Hatfield, Pretoria, 0083.

You will be responsible for paying your own courier costs for sending the pack back. Courier costs are not refundable. If you receive a refund, the cost of the return may be taken off the amount.

Depending on where you live, the time it takes for a replacement pack to reach you may vary.

If you are sending back a more expensive pack, you may want to use a trackable courier service. We cannot promise that we will receive your parcel.

Need help?

Contact us at info@example.co.za or call 012 555 0362 for questions about refunds and returns.