Refund Policy

Please read before you buy.

Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or a course swap.

To be eligible for a refund, you must have watched less than 20% of the course. You must also have bought it with your own Kursusmark account, and the course must still be live on our site.

Some purchases cannot be refunded. Free courses have nothing to refund. Courses you have finished, or where a certificate has already been issued, are also not eligible. Please check the course page before you buy.

Additional non-refundable items:

• Gift vouchers
• Downloadable workbooks and templates
• Tickets for events that have already started

To complete your request, we need your order number or proof of payment.

Please do not ask the instructor directly for a refund.

There are certain situations where only partial refunds are granted:

• Courses where more than 20% of the lessons have been watched
• Bundles where some courses have already been completed
• Any course with a certificate already issued, unless the content was not as described.
• Any request made more than 30 days after purchase

Refunds

Once we receive your request, we will check your progress and send you an email to confirm we have received it. We will also tell you if your refund is approved or declined.

If you are approved, your refund will be processed and the money will go back to your card or original method of payment within 7 to 10 working days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your card provider, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at info@example.co.za.

Sale items

Only full priced courses may be refunded within 30 days. Sale priced courses may be refunded within 7 days.

Exchanges

We only swap courses if the one you bought is faulty or not as described. If you need to swap it for another course, send us an email at info@example.co.za or visit us at: 61 Witkoppen Road, Fourways, Johannesburg, 2191.

Gifts

If the course was bought as a gift and sent directly to you, you will receive a course credit for the value of your refund. Once we approve your request, a credit voucher will be emailed to you.

If the course was not bought as a gift, or the gift giver bought it in their own name to pass on to you later, we will send the refund to the gift giver and they will find out about your request.

Refund requests

To request a refund, email us your order details or bring them to our office at: 61 Witkoppen Road, Fourways, Johannesburg, 2191.

Because our courses are online, there is nothing to post back to us. Fees charged by your own bank or card provider are not refundable. If you receive a refund, the payment processing fee may be deducted from it.

Depending on your bank, the time it takes for the money to reach you may vary.

If you are asking for a refund on a more expensive course, keep your proof of payment and screenshots of any problem. We cannot guarantee that every request will be approved.

Need help?

Contact us at info@example.co.za or call 011 555 0348 for questions related to refunds and cancellations.