Refund Policy

Please read this policy before you buy a Leerlyn course.

Overview

Our refund policy lasts 30 days. If 30 days have passed since you paid, we can’t offer you a full refund or a course transfer.

To be eligible for a refund, you must have completed less than 20% of the course lessons. Your request must come from the email address you used to register on Leerlyn.

Some things cannot be refunded. Free courses carry no fee, so there is nothing to pay back. We also do not refund live workshop seats once the session has started, or certificate fees once the certificate has been issued.

Additional non-refundable items:

  • Gift vouchers
  • Downloaded workbooks and templates
  • Certificate reissue fees

To complete your request, we need your order number or proof of payment.

Please do not pay a third party to ask for a refund on your behalf.

There are certain situations where only partial refunds are granted:

  • Course with more than 20% of the lessons already completed
  • Printed workbook or kit that has been opened and used.
  • Any account shared with another person, or used in a way that breaks our course rules.
  • Any request made more than 30 days after payment

Refunds

Once your request is received and checked, we will send you an email to confirm that we have it. We will also let you know if your refund is approved or declined.

If you are approved, your refund will be processed and the money will go back to your card or original method of payment within 7 to 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@example.co.za.

Sale items

Only full-priced courses may be refunded. Sale items cannot be refunded.

Exchanges

We only move you to another course if the first one has a fault or was bought by mistake. If you need to switch courses, send us an email at info@example.co.za with your order number, or visit us at 18 Tyrwhitt Avenue, Rosebank, Johannesburg, 2196.

Gifts

If the course was marked as a gift when bought and sent directly to you, you’ll receive a course credit for the value of your refund. Once your request is approved, a credit voucher will be emailed to you.

If the course wasn’t marked as a gift when bought, or the gift giver had the order sent to themselves to pass on later, we will send the refund to the gift giver and they will find out about your request.

Printed workbooks

To return a printed workbook, you should deliver it to: 18 Tyrwhitt Avenue, Rosebank, Johannesburg, 2196.

You will be responsible for paying your own courier costs for returning the workbook. Courier costs are non-refundable. If you receive a refund, the cost of the return courier will be deducted from it.

Depending on where you live, the time it may take for a replacement workbook to reach you may vary.

If you are returning a more expensive kit, you may consider using a trackable courier service or paying for insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@example.co.za or call 011 555 0187 for questions about refunds and returns.