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What is our privacy policy?
A privacy policy explains how Highveld University collects, uses, shares and protects the personal information of students, applicants and visitors. It tells you what data we hold, why we need it and what rights you have over it. We handle your information in line with the Protection of Personal Information Act (POPIA) and keep it only as long as we need it.
Information you give us when you apply
When you apply or register, you give us personal information such as your name, ID number, contact details and school results. You may also add payment details for fees or a parent or guardian’s contact. Even if you have not applied, you might send us your email address to ask a question or to receive news about open days and courses.
We also keep the work you submit while studying with us. This includes assignments, exams, forum posts, class recordings you take part in, and messages you send to lecturers or support staff through our online platform. We use this to mark your work and support your progress.
Information we collect when you use our website
We collect information about the browsers and devices you use to open our online platform, which helps us fix problems and make sure lessons load well on a phone or laptop.
The information we collect includes browser type and settings, device type, operating system, mobile network, and the version of the app you use. We also collect technical details about how your browser or device interacts with our platform, such as IP address, error reports, login activity, and the date, time and page you came from when you make a request.
- Courses you search for
- Lessons you view
- Pages you visit and content you use
- Class recordings you join
- Lecturers and staff you contact through our platform
If you use our services to call us or send messages, we may keep call and message records such as your phone number, the number you called, the time and date, how long the call lasted, and the type of message. We use these records to answer your questions and to check the quality of our student support.
Where this policy applies
This Privacy Policy applies to all services offered by Highveld University, including our website, online learning platform and admissions system. It does not apply to services run by other companies that have their own privacy policies, even if we link to them.
Changes to this policy
We update this Privacy Policy from time to time. We will not reduce your rights under it without your clear consent. We always show the date of the last change and keep earlier versions available on request. If changes are significant, we will give a more prominent notice, which may include an email to students and applicants.