Refund Policy

Applies to all 2027 registrations at Highveld University.

Overview

Our refund policy for course fees lasts 30 days. If 30 days have passed since you paid, we cannot offer you a full refund or a transfer to another course.

To be eligible for a refund, you must not have attended classes beyond the first week. Your registration must also be complete, with all required documents handed in.

Several types of fees are exempt from refunds. Application fees, printed textbooks and study guides that you have collected, and examination fees once the exam has been written cannot be returned. We also do not refund fees for a course that you have already completed.

Additional non-refundable items:

• Application fees
• Printed study guides once collected
• Certificates and transcripts already issued

To complete your request, we require your student number and proof of payment.

Please do not pay into any bank account that is not shown on your official invoice.

There are certain situations where only partial refunds are granted:

• Withdrawal after the first week of classes
• Short course material that has already been downloaded or opened on the online platform.
• Any registration where documents were incomplete or incorrect for reasons not due to our error.
• Any request made more than 30 days after payment

Refunds

Once your request is received and checked, we will send you an email to confirm that we have it. We will also let you know if your refund is approved or declined.

If you are approved, your refund will be processed and paid back into the account you used to pay, within 10 working days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again.

Then contact your bank, as it may take some time before the refund is officially posted.

Next contact our student fees office. There is often some processing time before a refund is released.

If you have done all of this and you still have not received your refund, please contact us at info@example.co.za.

Discounted fees

Only fees paid at the regular price may be refunded. Early-bird and discounted fees cannot be refunded.

Transfers

We only move you to another course if the one you registered for is cancelled or full. If you need a transfer to the same course in a later intake, send us an email at info@example.co.za or visit us at 1105 Burnett Street, Hatfield, Pretoria, 0083.

Sponsored students

If your fees were paid by a sponsor or employer, the refund goes back to the person or company that paid. Once the request is approved, a confirmation letter will be emailed to them.

If your fees were paid by a bursary fund, we will return the money to the fund and they will be told about your withdrawal.

Submitting your request

To withdraw from your course, you should deliver your signed withdrawal form to: 1105 Burnett Street, Hatfield, Pretoria, 0083.

You will be responsible for paying your own courier or postage costs for sending your form. These costs are non-refundable. If you receive a refund, any bank charges will be deducted from it.

Depending on where you live, the time it takes for your form to reach us may vary.

If you are sending important documents, you may consider using a trackable courier service or scanning them to email. We cannot guarantee that we will receive documents sent by post.

Need help?

Contact us at info@example.co.za or call 012 555 0201 for questions about refunds and fees.