Chips were arriving soggy because they sat under the burger in one bag, soaking up steam. We started packing chips in their own vented container so they reach you crisp, every single time.
CLIENT
MELROSE ARCH
PACKER
ZANELE KHUMALO
CLIENT
MELROSE ARCH
LOCATION
MELROSE
PROJECT WITH DESCRIPTION EXAMPLE
A second kitchen so the north side gets hot food faster.
Riders were taking too long to reach Bellville, so we opened a small kitchen closer to that side of town.
We trained two cooks and set up the same checklist we use everywhere else.
Orders from that area now arrive quicker and the chips stay crisp.
What changed for customers
Shorter routes mean hotter food and fewer late orders.
FAQs
How this can be done for me?
Just order chips with any burger or on their own. We pack them in a separate vented box inside your bag, so they stay crisp instead of going soft under warm food.
Why are chips packed separately?
Chips sitting under hot food steam up fast and turn soft. Packing them on their own keeps the crunch in place until you open the box at home or at your desk.
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We trialled it in two branches first, watched how the chips held up after fifteen minutes in a bag, then rolled it out everywhere once customers told us it worked.
Does this cost extra?
No. The vented box costs us a little more to buy, but we built that into our normal packing costs so you still pay the same price for your meal.
TACITIRS LOBORTIS
Vented boxes let steam escape so the chips stay crunchy longer.
STAYS CRISP
Our new container keeps hot food and the crispy chips apart in transit.
FAST PACKING
The extra step takes seconds but keeps your chips from going soft.
WORTH IT
Customers tell us the difference is obvious from the first bite.