FREQUENTLY ASKED QUESTIONS
Yes. Photos show the real product, though natural items like fruit and wholefoods can vary a little in colour and size from batch to batch.
If anything looks different from what you ordered, email us at info@example.co.za and we will sort it out.
Your receipt is emailed to you as soon as your order is placed, so check your inbox and your spam folder too.
You can also find it under your account on our website, in your order history. If you cannot find it, email info@example.co.za and we will send you a copy.
If something arrives damaged or is not what you ordered, email us at info@example.co.za within 7 days with a photo and your order number.
We will arrange a replacement or a refund. Fresh produce and opened food cannot be returned, but we will always make it right if we got something wrong.
Most of the time, yes. Out of stock usually means a supplier has run low, not that we have stopped stocking it.
Check back soon, or email info@example.co.za and we will let you know when it is back.
We deliver across South Africa. Add your address at checkout and we will confirm the delivery cost and timing before you pay.
Some fresh items are only delivered locally, since they do not travel well over long distances. If we cannot deliver to your area, we will tell you before you order.
