What this policy covers
This privacy policy explains how FiksFabriek collects, uses, shares and protects the personal information you give us when you join the studio, book a class or use our website. It tells you what we collect, why we need it and what rights you have over it. We handle your details in line with the Protection of Personal Information Act.
Details you give us when you join
When you join FiksFabriek, you give us personal information that includes your name, phone number and email address. You may also add emergency contact details, health and injury information, or payment details for your membership. Even if you are not a member, you might share your email address with us to ask a question or receive updates about classes and programmes.
We also keep the records you create while training with us. This includes things like your workout logs, progress photos you choose to share, body measurements, meal plans we write for you, and messages you send to your coach.
Information we collect when you train with us
We collect information about the phone, browser and device you use to open our website and booking app, which helps us show the right class times and keep the site working on your screen.
The information we collect includes browser type and settings, device type, operating system and application version. We also collect information about how your devices interact with our website, including IP address, error reports, and the date and time of your visit. We use this only to keep the site safe and working well, and to see which pages are useful.
- Programmes you search for
- Videos you watch
- Views and interactions with content and offers
- Voice and audio information
- People with whom you communicate or share content
If you call, WhatsApp or message the studio, we may keep a record of your phone number, the date and time of the contact, and what you asked. We use this to answer your questions, confirm bookings and follow up on your membership. We do not sell this information to anyone.
When this policy applies
This privacy policy applies to all services offered by FiksFabriek, including our studio, classes, online programmes and website. It does not apply to other websites we link to, such as payment providers or social media, which have their own separate privacy policies. Please read them.
Changes to this policy
We may change this privacy policy from time to time. We will not reduce your rights without your clear consent. We always show the date of the latest update on this page. Older versions are available on request. If the changes are significant, we will tell you more clearly, for example by sending an email to our members.