Please read this before you buy.
Overview
Our refund policy at FiksFabriek lasts 30 days. If 30 days have passed since you paid, we can’t offer you a full refund or exchange.
To be eligible for a refund on a programme, you must not have used more than the first week of it. Gear and printed guides must be unused and in the original packaging.
Some things cannot be returned. Opened supplements, shaker bottles, protein snacks and anything else you eat or drink are exempt. We also cannot take back used gym towels, resistance bands that have been worn, or other hygiene items.
Additional non-returnable items:
- Gift vouchers
- Downloaded online programmes and meal plans
- Opened supplements and personal care items
To complete your return, we need your receipt or proof of payment.
Please do not send your purchase back to the supplier.
In some cases we can only give a partial refund:
- Printed guide or book with clear signs of use
- Online programme where most of the sessions have already been completed.
- Any gear that is damaged or missing parts for reasons that are not our error.
- Any item that is returned more than 30 days after you got it
Refunds
Once we receive and check your return, we will send you an email to let you know. We will also tell you if your refund is approved or declined.
If it is approved, we will process your refund and the money will go back to your card or original method of payment within 7 to 10 working days.
Late or missing refundsIf you haven’t received your refund yet, first check your bank account again.
Then contact your card provider, as it can take a few days before the refund shows.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please email us at info@example.co.za.
Sale itemsOnly full priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items that are faulty or damaged. If you need to swap it for the same item, email us at info@example.co.za and bring it to: 21 Voortrekker Road, Bellville, Cape Town, 7530.
Gifts
If the item was bought as a gift and sent straight to you, you will get a gift credit for the value of your return. Once we receive the returned item, we will email a voucher to you.
If the item was not marked as a gift when it was bought, or the buyer had it sent to themselves to give to you later, we will refund the buyer and they will find out about your return.
Sending returns
To return your product, you can drop it off at the studio or courier it to: 21 Voortrekker Road, Bellville, Cape Town, 7530.
You are responsible for paying your own courier costs when returning an item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be taken off your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning a more expensive item, consider using a courier with tracking or insuring the parcel. We can’t guarantee that we will receive your returned item.
Need help?
Email us at info@example.co.za or call 021 555 0142 with any questions about refunds and returns.