Allergies and how to tell us

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admin

October 18, 2026

On July 8, 2026

If you have an allergy, please tell us when you order. Add a note at checkout or call the shop directly, do not rely on a general comment left for the driver only.

Our kitchen handles nuts, gluten, dairy and shellfish in the same space, so we cannot promise a completely allergen free meal, but we can take extra care and keep certain items apart when we know in advance.

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Takeaway meal on a counter beside a plain allergen information card, a staff hand handing over a paper bag

Clean minimalist display of common allergen foods (peanuts, milk, eggs, wheat, sesame) on a pale wooden floor-toned surf

Symmetrical view down a spotless commercial kitchen prep area with a stainless steel counter and a wooden door, showing

Wall-mounted shelf-style display with a plain white takeaway container of food and a small separate sauce pot, represent

Tell us what you are allergic to in plain words. Saying "allergic to peanuts" is clearer than "no nuts please". The clearer the note, the easier it is for the kitchen to double check your order before it leaves.

We would rather you ask twice than not ask at all.

Once we know, we flag the order in the kitchen and pack it apart from other orders being made at the same time.

We take allergy information seriously. Every note you leave is read by the person preparing your order, not just logged and forgotten, because a missed allergy is not a mistake we are willing to make.

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You can tell us about an allergy in the notes field at checkout, or by phone before the order is confirmed. Either way works, we just need it before the food goes into the fryer.

From there, your order gets a clear label in the kitchen so whoever is cooking knows to keep it away from the ingredient you listed.

Allergies are not an inconvenience to us. They are information we need, and the sooner you share it, the better we can look after you.

Modern takeaway restaurant kitchen pass with a prep island, small bowls of ingredients and a rail of utensils, dark mood

Close-up of a stainless steel tap and double sink in a clean takeaway kitchen with wooden-handled knives and bowls for h

Dark kitchen shelf with a sandwich press grill, a steel rice cooker and a jar of sauce on a countertop with copper edge,

Open takeaway kitchen with a prep island, hob and small bowls of ingredients and spices, with lit shelving behind

Even with care taken, our kitchen is not allergen free. Nuts, gluten, dairy and shellfish are all prepared in the same space, so if your allergy is severe, please weigh that up before ordering.

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Takeaway kitchen counter with a clearly separated, plain, unlabelled food container beside a dish, illustrating allergy-

Takeaway burger meal on a moody dark taupe wall-lit table beside a small vase, with a tall wooden shelf of plain sealed

Wooden counter with a plain unbranded takeaway burger box, a sealed sauce pot and a clean towel, representing a hygienic

Warm, softly lit modern South African restaurant dining corner with a wooden counter, pendant glass lights and an armcha

Letting us know about an allergy only takes a moment. A short note when you order, such as "gluten allergy, please check the bun", is all we need to flag your order in the kitchen.

Gluten is one of the allergens we handle most often, mostly in buns, wraps and pizza bases.

We also note regular customers with allergies on file, so if you order from us often we already have it before you ask. New to us? Just mention it once and we will remember for next time.

A note about allergies helps everyone, the kitchen, the rider and you. It takes a few seconds to add and it means your order gets handled the way it should be from the first step to the last.

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If you are ordering for someone else, like a child or a colleague, please pass on their allergy information too. We would rather have the detail from you than find out after the food has left the kitchen.

We would rather answer one extra question about an ingredient than get it wrong. Ask us anything before you order, we are happy to check.

Thank you for telling us early. It makes a real difference and it is the single best way to help us get your order right.

Bright table spread with plain unbranded takeaway boxes, burger, pizza slice and a handwritten-free menu card area, show

Takeaway kitchen handwash sink with a clean food-safe prep counter, conveying hygiene for allergen handling

Customer at home at a bright table with a takeaway meal and an allergy-aware ordering note on a phone

Close-up of a takeaway meal box with small separate sealed allergen-free sides on a dark wooden counter

Allergy notes go straight to whoever is cooking that day, not into a form nobody reads. If anything is unclear, we will call you back before we start on your order.

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Friendly South African delivery rider handing over a sealed takeaway bag to a customer at a doorstep

Takeaway order being handed over a counter with a sealed meal bag and a handwritten-style allergy note tag

Casual dining table with a shared takeaway meal spread: burgers, chicken and sides, in a cosy living room

Bright takeaway kitchen counter with a chef's prep area, fresh ingredients and a burger being assembled in a clean separ

Takeaway burger meal laid out on a clean kitchen counter beside a small card-style allergen checklist with plain icons a

Small takeaway order-prep desk with a laptop showing a neutral ordering page, paper bags and a clipboard of allergen not

Checking for allergies takes a little extra time in the kitchen, and we think that time is worth it. A few seconds reading your note can save you a bad reaction and save us a refund.