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Our one year cover explained
Every Hoesbox case and cable comes with a one year cover. If it fails because of a fault in how it was made, we replace it.
Keep your proof of purchase and bring the item back with its box if you still have it.
What the cover includes
Cracked seams, loose buttons, cables that stop charging and chargers that stop working are all covered. Damage from drops, water or heavy wear is not. Tell us what went wrong and we will sort it out quickly.
Normal wear does not fall under the cover. Scuffed silicone, faded prints or a strap that has stretched after months of daily use are expected with time and are not covered. We will always tell you honestly if something looks like normal wear rather than a fault.
How to claim
Email info@example.co.za with your order number, a short description of the problem and a photo if you can. We usually reply within two working days and arrange a replacement or repair from there.
Thabo Nkosi – Verified Buyer
My charging cable frayed near the plug after about seven months. I emailed Hoesbox on a Sunday night and had a reply by Tuesday morning. A new cable was on its way before the week was out, no arguing needed.
Lebo Mahlangu – Verified Buyer
The clip on my phone case cracked out of nowhere. I was sure I would have to just live with it, but the one year cover meant a replacement case arrived within a week. Easy process from start to finish.
Riaz Abrahams – Verified Buyer
I bought a wireless charger that stopped reading my phone properly after a few months. Sent a photo and a quick note, and Hoesbox swapped it out without any back and forth. That is why I keep buying from them.
Zanele Khumalo – Verified Buyer
My Apple Watch strap came apart at the buckle long before it should have. The team confirmed it was a fault, not wear, and sent a new strap at no cost. Good to know the cover actually means something.
"I was nervous about buying accessories online, but the one year cover made the decision easy. When my cable stopped working, Hoesbox replaced it without any hassle. I trust them with every order since."
"A seam on my leather wallet case came loose after a few months of normal use. I sent a photo through and had a replacement within the week. Knowing the cover is real, not just words, makes a big difference."
"My MagSafe charger stopped holding its grip out of nowhere. One email later, Hoesbox had a replacement on the way. It is the kind of support that makes you want to keep shopping with a business."
Why customers trust it
We built this cover to be simple on purpose. No fine print tricks, no long forms, no waiting weeks for an answer. If a product fails because of how it was made, we fix it. That is the whole idea behind it.
If you are ever unsure whether something counts as a fault or normal wear, just ask us. We would rather look at a photo and tell you honestly than have you guessing. That is the whole point of standing behind what we sell.
