Category: Workplace Skills

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Overhead flat lay of a new manager's hands writing a handwritten list of questions in a notebook beside coffee and a pho

What New Managers Should Ask in Their First Month

Your first month as a manager sets the tone. The best thing you can do is ask good questions and listen to the answers. Ask your own manager what success looks like...

South African HR/finance manager at an office desk working through skills levy claim paperwork beside a laptop

How to Claim Your Skills Levy Back From Your SETA

Every company with a skills levy to manage needs a Workplace Skills Plan, and it is due on 30 April. Planning early makes the work far easier. Start by listing the skills...

South African call centre agent wearing a headset, helping a customer with a calm smile at a bright contact centre works

How One Call Centre Cut Complaints in Six Months

Training only pays off when the team’s results change. Many companies in Johannesburg book a course, tick the box and see nothing new on the floor. We have seen that happen often....

A South African facilitator leads a small business writing workshop as adult staff review email drafts on laptops in a b

How to Write Clearer Business Emails Quickly

Most office email goes wrong in the first line. People write a long opening and bury the request. At Kantoorkuns Training in Bryanston, we teach staff to put the ask first and...

Two South African colleagues celebrate with a firm handshake in front of a planning board while teammates applaud, with

Running Hybrid Teams Across Joburg and Cape Town

Most business emails are too long. The reader wants to know what you need and by when. Put that in the first two lines, then add the detail underneath. Use a clear...

South African HR manager standing beside a facilitator as an employee maps out a team training plan on a glass board

A Guide for HR Managers Booking Team Training

Booking training for a team is easier when you start with the problem, not the course. Ask what the team struggles with today. Is it sales calls, difficult customers or tired managers?...